Customer Service Representative

hace 2 semanas

Bucaramang Brazil, Colombia Solvo S A tiempo completo


Join Our Team at Solvo Global

Solvo Global is looking for a Customer Service Representative to join our team If you have excellent English skills (9-10), customer service experience, and are ready to work remotely from Bogotá, Bucaramanga, Medellín, Cali, Armenia, this opportunity is for you

Position: Customer Service Representative

Responsibilities:

  • Handle customer inquiries via phone, email, and text messages.
  • Resolve customer issues efficiently and aim for first interaction resolution.
  • Track and report on key performance metrics like Net Promoter Score (NPS) and resolution rates.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with different departments to ensure customer satisfaction.
  • Utilize Zendesk to manage and respond to customer inquiries.

Schedule: Monday to Friday | 11:00 AM - 8:00 PM

Requirements:

  • Proven experience as a Customer Service Representative or in a similar role.
  • Familiarity with customer service metrics like NPS, first interaction resolution, and call handling.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Experience with Zendesk is a plus.
  • Visa permit is a must, as training will be conducted in the US.

Benefits:

  • Indefinite-term contract.
  • Excellent work environment
  • Additional perks Enjoy our Solvo University, with free English and Excel courses for you and a family member, compensation fund benefits, discounts, and more

For more information, contact us at: or email:



#LI-Onsite

  • Customer Service Representative

    hace 1 semana

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    Importante oportunidad laboral en SOLVO S.A.S para un Customer Service Representative. Buscamos un profesional con experiencia demostrable en atención al cliente y manejo de relaciones con los clientes. Requisitos clave para este puesto: Experiencia: Al menos 2 años en roles similares de atención al cliente. Idiomas: Dominio fluido del inglés, tanto...

  • Customer Service Representative

    hace 2 semanas

    Barranquill, Brazil, Colombia Solvo S A tiempo completo

    Importante oportunidad laboral en SOLVO S.A.S para un Customer Service Representative. Buscamos un profesional con experiencia demostrable en atención al cliente y manejo de relaciones con los clientes. Requisitos clave para este puesto: Experiencia: Al menos 2 años en roles similares de atención al cliente. Preferiblemente en el área de Barranquilla....

  • Junior Customer Service Representative

    hace 1 semana

    Barranquill, Brazil, Colombia Solvo S A tiempo completo

    Se busca Junior Customer Service Representative para SOLVO S.A.S. En este rol, serás el enlace principal entre nuestros clientes y nuestra empresa. Tu capacidad para resolver problemas y tu atención al detalle serán fundamentales para asegurar la satisfacción de nuestros clientes. Requisitos: Nivel de ingles C1Experiencia previa como Customer Service...

  • Customer service representative

    hace 2 semanas

    Barranquill, Brazil, Colombia Solvo S A tiempo completo

    Estamos contratando Customer service representative Ubicación: Medellín, Colombia Modalidad: Presencial | Tiempo completo | 2 días libres a la semana Tipo de contrato: A término indefinido¿Tienes experiencia como Customer Service Agent? SOLVO GLOBAL IS LOOKING FOR YOUSolvo Global se encuentra en la busquedas de candidatos bilingues en la ciudad de...

  • Customer Service Representative

    hace 2 semanas

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    En Solvo Global estamos contratando¿Tienes pasión por el servicio al cliente y buscas una oportunidad para crecer profesionalmente? Rol: Customer Service Representative Ubicaciones disponibles: Medellin y Barranquilla Idioma requerido: Inglés avanzado (B2+ / C1) Modalidad: PresencialBuscamos personas con habilidades de comunicación, empatía y ganas de...

  • Customer Service Representative

    hace 2 semanas

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    Importante oportunidad laboral en SOLVO S.A.S para un Customer Service Representative con conociemientos en (Healthcare Support)Buscamos un candidato con al menos 2 a 3 años de experiencia comprobada en roles similares, con dominio avanzado del inglés (nivel C1) y capacidad para comunicarse fluidamente en ambos idiomas.Tu capacidad para entender y resolver...

  • Customer Service Representative

    hace 1 semana

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    Join Us at Solvo, Join the WolfpackWe're looking for a Customer Service Representative to join our team in the real estate tech field. If you're tech-savvy and have a support-oriented background, this opportunity is for youPosition Title: Customer Service RepresentativeLocation: Remote (Medellín)Schedule: Monday to Friday, 8:00 AM - 5:00 PM CDTEnglish...

  • Customer Service Representative

    hace 1 semana

    Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Customer Service & Cross-Selling Agent (Call Center) – Bogotá, Colombia Location: On-site – Calle 93, Bogotá Job Type: Full-Time (42 hours/week) Work Schedule: Fixed shifts within the time window of 9:00 AM – 9:00 PM, with 2 days off per week English Level: B2+ to C1 Education: High school, technical, technologist, or professional Experience:...

  • Customer Service Representative CDM

    hace 7 días

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    Customer Service Representative Location: All Colombia Solvo Sites Position Type: Full-Time Shift: Monday to Friday, 7:30 am – 6:30 pm CST Start Date: November 19, 2025 Job DescriptionAs a Customer Service Representative, you will be the first point of contact for our residential customers and prospective clients. Your mission is to provide exceptional...

  • Customer Service Representative

    hace 2 semanas

    Medellí, Brazil, Colombia Solvo S A tiempo completo

    Customer Service Representative, Bilingue (Chat). Buscamos un profesional con experiencia en servicio al cliente y manejo de chats bilingües. Tu capacidad para comunicarse fluidamente en inglés avanzado (C1) y tu habilidad para resolver problemas de manera efectiva serán claves para este rol. El candidato ideal debe contar con al menos 6 meses de...