L2 Desktop Support Technician

hace 6 días


Bogotá, Colombia IkonMytri Services Private Limited A tiempo completo

Desktop Support Engineer L2

Location: Bogota

Experience: 5-7 years

Role Overview:
Key Responsibilities:
Desktop & Application Support:
Troubleshoot and resolve Level 2 issues related to hardware, software, and operating systems (Windows/Linux/Mac).

Manage software installations, updates, and patches.

Network Support:
Troubleshoot network connectivity issues, including LAN, WAN, VPN, and Wi-Fi.

Assist in managing switches, routers, and firewalls when required.

Hardware Maintenance:
Diagnose and resolve hardware-related issues with desktops, laptops, and peripherals.

Coordinate hardware replacements or repairs with vendors.

User Support & Training:
Guide end-users on system functionalities and best practices.

Create and maintain technical documentation and user manuals.

System Security & Compliance:
Ensure compliance with company policies related to IT and cybersecurity.

Monitor and resolve antivirus, malware, and other security alerts.

Incident Management:
Log, prioritize, and resolve tickets within the defined SLA.

Escalate unresolved issues to Level 3 teams or external vendors.

Key Skills & Qualifications:
Technical Expertise:
Proficiency in managing Windows, macOS, and Linux systems.

Strong knowledge of Active Directory, Group Policies, and DNS/DHCP.

Familiarity with virtualization tools like VMware or Hyper-V.

Network Skills:
Strong understanding of TCP/IP, DHCP, and DNS.

Experience with VPN and network troubleshooting tools.

Certifications (preferred):
CompTIA A+, Network+

Microsoft Certified Solutions Associate (MCSA) or equivalent

ITIL Foundation Certification

Soft Skills:
Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong analytical and problem-solving skills.

**Job Type**: Contract
Contract length: 12 months

**Experience**:

- Desktop Support Technician: 5 years (required)
- Windows & Network Troubleshooting: 5 years (required)
- Active Directory : 5 years (preferred)

**Language**:

- English (required)

License/Certification:

- CompTIA A+, Network +, MCSA (preferred)

Expected Start Date: 08/09/2025



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