Patient Support Representative

hace 2 días

Bogotá, Colombia Capital Med Solutions A tiempo completo

**Location**: Remote

**Job Type**: Full-Time
**Schedule**: Fixed 9-hour shifts with a 1-hour lunch break, within the hours of 8:00 am to 7:00 pm USA CST, depending on shift assignment.

**About Us**:
We are a growing company committed to delivering exceptional service to our clients and their patients. Our expertise lies in healthcare solutions, with a strong focus on professionalism, empathy, and attention to detail. We are seeking a **Patient Support Representative** to join our team and play a crucial role in providing outstanding service to clients while ensuring positive experiences for patients.

As a **Patient Support Representative**, you will handle patient and client inquiries with professionalism and empathy, ensuring that all concerns are addressed effectively. In this bilingual (English/Spanish) role, you will communicate clearly and confidently with a diverse range of clients. Previous experience in the healthcare industry is highly valued, especially with U.S. healthcare processes and terminology, though it is not a strict requirement.

**Key Responsibilities**:

- Assist patients and clients by addressing inquiries and resolving concerns professionally.
- Provide accurate information and document interactions in our systems.
- Uphold patient privacy and confidentiality, adhering to HIPAA regulations.
- Collaborate with team members and provide additional support when needed.

**Requirements**:

- Fluent in English and Spanish (intermediate to advanced level).
- Excellent verbal and written communication skills.
- A clear and professional speaking voice.
- Strong attention to detail and accuracy in documentation.
- Basic knowledge of medical terminology (preferred but not required).
- Proficient in computer use with a typing speed of 35-40 words per minute.
- Ability to multitask and adapt to a fast-paced work environment.
- Reliable high-speed internet and a quiet, dedicated workspace.

**Preferred Experience**:

- Previous experience in U.S. healthcare or in a similar patient support role is a strong plus.

**Benefits**:

- Competitive compensation based on experience.
- Stipend offered.
- Opportunities for professional growth within the company.
- Supportive and collaborative remote work environment.

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