Epc and Policy Technical Manager

Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Cloud and Network Services

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The team you will be a part of

Within Nokia, you will be part of the Customer Services team, covering customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration/transformation, and education. Generating revenue and increasing customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

- Deep EPC and Policy Technical Knowledge
- Working together with Project management and technical staff
- Acts as primary technical interface and first technical escalation point within the Customer projects for EPC and Policy technologies.
- Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and Nokia projects delivery methodology.
- Supports Project Execution Owner in project planning and delivery Acceptance.
- Leads technical activities during execution for EPC and Policy Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
- Performs Technical Risk Analysis. Proposes and implements risk mitigation actions.
- Identifies new technical management related opportunities to expand contracts with the customer (network expansion, new features, software corrections implementations, etc).

Your skills and experience

You have:

- Fluent in Spanish and English (Mandatory requirement)
- At least 5 years of experience in Project Technical management / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents.

It would be nice if you also had:

- Project management and/or Agile methodologies
- Knowledge of VNF and CNF onboarding and orchestrations
- Strong knowledge and experience in Technical Support Services and customer interface.
- Excellent communication, management, and leadership skills, both internally and oriented to customers at high level management.
- Ability to interact with various people and several interfaces within a fast-paced environment.
- Self motivated well-organized individual who can prioritize work and handle multiple tasks, and who can define technical processes and instructions.
- Ability to work and learn independently, proactively and to work and make decisions under pressure.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.