Customer Service Agent
hace 2 días
**Bilingual Customer Service Representative - **English B2+ Monday to (rotating Saturdays)
Office hours (day time) USA Client Time zone CST
Onsite - Dirección: CRA 15 88 64Q OFICINA 306 EDIFICIO ZIMMA, Bogota
We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.
**Responsibilities**
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**What we offer**
- Inclusive environment
- Salary at 2,800,000 COP with contrato indefinido
- Daily SNACK
- Food and transportation Bonuses (200,000 COP more fixed monthly )
- Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active rest
- Professional and Personal Growth Opportunities
Tipo de puesto: Tiempo completo
Salario: $2.600.000 - $2.700.000 al mes
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