Customer Service Agent

hace 5 días

Bogota, Colombia S-workz A tiempo completo

**Bilingual Customer Service Representative - **English B2+ Monday to (rotating Saturdays)

Office hours (day time) USA Client Time zone CST

Onsite - Dirección: CRA 15 88 64Q OFICINA 306 EDIFICIO ZIMMA, Bogota

We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.

**Responsibilities**
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**What we offer**
- Inclusive environment
- Salary at 2,800,000 COP with contrato indefinido
- Daily SNACK
- Food and transportation Bonuses (200,000 COP more fixed monthly )
- Health Insurance Coverage (Plan Complementario Sura or EMI) Gym Membership & active rest
- Professional and Personal Growth Opportunities

Tipo de puesto: Tiempo completo

Salario: $2.600.000 - $2.700.000 al mes

  • Customer Service Agent

    hace 4 días

    Bogota, Colombia Supporto Consultoria Integral S.A.S A tiempo completo

    Call center Agent para nuestras cuentas de Customer service para una empresa de garantias donde tu labor sera brindar informacion sobre el estado de las solicitudes y agendar citas para los clientes que requieran soporte tecnico de sus productos Para el proceso necesitarás: Vivir en Bogotá- inglés B2 Entrenamiento presencial de 6 semanas de lunes a...

  • Customer Service Bilingüe

    hace 7 días

    Bogota, Colombia Recurso Elemental A tiempo completo

    Customer Service Bilingüe B2 Telecomunicaciones Ubicación: Bogotá Salario: COP $2.100.000 a $2.500.000 Experiência No requiere Manejo del idioma Inglés B2 Nível educativo Bachiller Agente bilingüe de servicio al cliente (telecomunicaciones) Buscamos agentes bilingües sin experiência, con nível de inglés B2. Su función será brindar servicio al...

  • Agente de Customer Service

    hace 13 horas

    Bogota, Colombia Samsonite A tiempo completo

    Desde su surgimiento, Samsonite se destacó como el fabricante más innovador en el mercado de equipaje en el mundo. Alcanzando la excelencia, gracias a la utilización de materiales revolucionarios y la creación de productos con diseño pertinente a las necesidades de cada época y queremos invitarte a ser parte de nuestro equipo **Mision** El Agente de...

  • Customer Service Representative Inglés 80

    hace 2 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Customer Service Associate This offer applies just for feople who LIVE in MEDELLIN.Why TP?With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP...

  • Customer Service

    hace 5 días

    Usaquen, Bogota, D.C., , Colombia Talent Match A tiempo completo

    Importante compañía se encuentra en búsqueda de Customer Service - Logistics RequirementsProfesional en Negocios Internacionales, Comercio Exterior o carreras afines.Experiencia mínima de 4 años en roles de logística internacional.Manejo y relacionamiento con agentes de carga y compañías navieras.Tracking de las operaciones marítimas y...

  • Customer Service Representative Ingles 80 Bogotá

    hace 2 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Customer Service AssociateAre you ready to work with the TOP team?ResponsabilidadesWhat youll do as a Customer Service Associate?Respond to all customer inquiries.Provide excellent customer service by being a good listenerWork with confidential customer information, while treating it sensitivelyAimto resolve issues on the first interaction by being...

  • Customer Service Representative

    hace 7 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResumenCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat youll do as a Customer Service...

  • Customer Service Agent Bilingue

    hace 7 días

    Bogota, Colombia FPS A tiempo completo

    We are looking for Customer Service Agents! Advanced English is required! Customer service or BPO experience needed. **MONDAY - FRIDAY** **Availability on weekends IF needed** Offer in Bogota, Onsite 2 days off 42 hours Base Salary of COP 2,626,000 - After 6 Months: COP 2,700,000 - After 1 Year: COP 2,800,000 Transportation Allowance: $150.000 **Max...

  • Customer Service Internacional

    hace 1 semana

    Bogota, Colombia HGS A tiempo completo

    **¿QUIERES HACER PARTE DEL MEJOR EQUIPO DE TRABAJO?** Empresa del sector privado aeronáutica de carga solicita Customer Service Agent Técnico y/o Tecnólogo o Profesional en administración o carreras similares (Comercio Exterior o Negocios internacionales recién egresado). Mujer o Hombre entre 25 a 45 años. Para trabajar de Lunes a Viernes de 7:30 a...

  • Service Desk Agent-15

    hace 1 semana

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...