Team Leader, Medellin Colombia

hace 7 días

Medellín, Colombia Virtual Staffing Solutions A tiempo completo

**Description**:
The Bilingual Team Lead is responsible for overseeing daily operations and supporting the performance of a team of customer support representatives for the SWAY account. This role ensures that service delivery standards are met, client expectations are exceeded, and continuous improvements are implemented. Strong bilingual communication skills (English and Spanish) are essential to manage both internal teams and external customer interactions effectively.

**Key Responsibilities**:
Supervise, coach, and mentor a team of front-line agents ensuring consistent performance and adherence to KPIs.

Conduct regular performance reviews, feedback sessions, and 1:1s with team members. Monitor daily attendance, productivity, and service levels to ensure shift coverage and SLA compliance. Assist with onboarding, nesting, and uptraining of new hires or transitioning agents. Handle escalated customer issues and provide timely resolution. Collaborate closely with the QA, Training, and Workforce teams to align performance goals. Provide daily, weekly, and monthly performance reports to operations leadership and client stakeholders. Participate in internal and client calibration calls and ensure proper documentation of updates. Maintain up-to-date knowledge of account processes, tools, and updates.
- Serve as a role model by demonstrating SWAY’s culture and values.

**Skills, Knowledge & Expertise**:
Proven experience in a supervisory or team lead role in a BPO or similar setting.

Strong command of both English and Spanish (spoken and written).
- Experience supporting U.S.based clients or customers is an advantage.

**About Virtual Staffing Solutions**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

  • TEAM LEADER COBRANZAS

    hace 7 días

    Medellín, Colombia INTELCIA A tiempo completo

    En Intelcia Colombia buscamos un Team Leader con experiencia en Contact Center / BPO , orientado a resultados y con habilidades de liderazgo para campañas de cobranza castigada . 1 año de experiencia comprobable como Team Leader en cobranza castigada Tecnólogo, profesional o estudiante universitario Manejo de herramientas informáticas Conocimiento de...

  • team leader cobranzas

    hace 2 semanas

    Medellín, Antioquia, Colombia INTELCIA A tiempo completo

    EnIntelcia Colombiabuscamos unTeam Leadercon experiencia enContact Center / BPO, orientado a resultados y con habilidades de liderazgo para campañas decobranza castigada.Requisitos:1 año de experiencia comprobable como Team Leader en cobranza castigadaTecnólogo, profesional o estudiante universitarioManejo de herramientas informáticasConocimiento de ...

  • Operations Team Leader: Drive Call Center Performance

    hace 2 días

    Medellín, Colombia Convergys A tiempo completo

    A global technology service leader in Medellín is seeking a Team Leader for Operations. This role involves supervising call center associates and ensuring performance metrics are met through effective coaching and management. Candidates should possess strong communication skills and ideally hold an Associate's degree with 2-4 years of relevant experience....

  • Team Leader

    hace 2 semanas

    Medellín, Antioquia, Colombia TAGO SOLUCIONES PROFESIONALES A tiempo completo

    Únete a nuestro equipo dinámico y en crecimiento como Team Leader, quien sera el responsable de liderar y supervisar el personal de servicio al cliente, asegurando el cumplimiento de las metas de manera oportuna y de alta calidad.El candidato ideal debe poseer grandes capacidades comunicativas y ser capaz de liderar y motivar. Tendrás que ser organizado y...

  • Team Leader

    hace 1 semana

    Medellín, Antioquia, Colombia Don Kavi Agency A tiempo completo

    At Don Kavi Agency, we mix creativity with smart strategy to build bold, effective digital marketing campaigns. We're not your average agency—we move fast, think big, and aim to help our clients stand out in crowded markets. We're based in Medellín but work closely with clients across the U.S. If you're passionate about leading teams, building meaningful...

  • Customer Service Team Leader

    hace 2 días

    Medellín, Colombia Essity A tiempo completo

    **Customer Service Team Leader**: **Acerca del rol** Liderar estratégicamente el equipo de Customer Service en el área de logística, asegurando una experiência excepcional para el cliente mediante la mejora continua de procesos, el desarrollo del equipo y la optimización de la cadena de suministro. Este rol es clave para garantizar entregas precisas y...

  • Customer Service Leader

    hace 4 semanas

    Medellín, Colombia BlackRoom A tiempo completo

    Are you looking for a customer service leader position in Medellín? Have you considered working with hotels? This job offer may be for you. With this job offer, we are looking for a customer service leader to join our team and work in the Laureles and Poblado areas of Medellín. Skills - Bilingual (a plus but not required) - Customer Service...

  • Java technical leader

    hace 7 días

    Medellín, Colombia Team International A tiempo completo

    TEAM International provides world‑class custom application development using Java/Open Source, Microsoft, WEB and Mobile platforms. Since 1991 we’ve built trusted, long‑term partnerships with Clients who rely on us to deliver high‑quality, cost‑effective solutions that meet their unique requirements. TEAM utilizes cloud computing delivering SaaS...

  • Team Leader, Operations

    hace 2 días

    Medellín, Colombia Convergys A tiempo completo

    Team Leader, Operations (Aspiring to be need it 66%) page is loaded## Team Leader, Operations (Aspiring to be need it 66%)locations: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740time type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 6, 2026 (11 days left to apply)job requisition id: R Job Title:Team Leader,...

  • Java technical leader

    hace 2 semanas

    Medellín, Antioquia, Colombia Team International A tiempo completo

    Company Description TEAM International provides world‐class custom application development using Java/Open Source, Microsoft, WEB and Mobile platforms. Since 1991 we've built trusted, long-term partnerships with Clients who rely on us to deliver high-quality, cost-effective solutions that meet their unique requirements.TEAM utilizes cloud computing...