Bilingual Help Desk

hace 3 días

Medellín, Colombia NeoWork A tiempo completo

NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.

You will act as the founder’s right hand by taking over support, administrative tasks, and client-facing responsibilities. This position is ideal for someone who enjoys problem-solving, has a service-driven mindset, and feels comfortable working in fast-moving environments. As the company grows, this role can evolve into a Team Lead position.

**Responsibilities**

**Primary Support Tasks**

- Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar).
- Guide clients through settings, integrations, and basic troubleshooting.
- Provide Tier-1 help desk support and answer technical questions.
- Conduct B2B interpretation between English and Spanish during vendor conversations.
- Offer light customer success support to ensure smooth adoption of the platforms.

**Secondary Administrative Tasks**

- Manage scheduling, follow-ups, and information organization.
- Assist with general operational tasks that free up the founder's time.
- Help coordinate communication between clients and vendors when needed.

**Requirements**:
**Must-Have Skills**

- Fluent English and Fluent Spanish, able to switch between both languages comfortably.
- Ability to understand multiple Spanish dialects and US accents.
- Experience in help desk, support, customer service, or virtual assistant-type roles.
- Strong client-facing communication and active listening.
- Tech-savvy and quick to learn new restaurant or ordering software.
- Highly empathetic, customer-centric, and patient.
- Organized, able to juggle many small tasks and follow through.
- Proactive mindset and comfortable working with ambiguity.

**Nice-to-Have**

- Experience with UberEats, DoorDash, or other restaurant tech systems.
- Experience supporting small businesses.
- Leadership potential with interest in growing into a Team Lead role.

**Benefits**

- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.

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