Senior Manager, Ib Fraud Operational Oversight

**ID de la solicitud**: 214238

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Purpose_**

Contributes to the overall success of the International Banking (IB) Fraud Operations teams ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

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Accountabilities _**:

- Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Lead analysis and reporting on performance of existing IB fraud strategies and identify/escalate fraud risks that are or will become in excess of the Risk Appetite.
- Influence and partner with analytics teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class analytics.
- Own the development of fraud forecasting and provide insight to fraud operations and business leaders.
- Utilize diagnostics to identify system, strategy and operational issues and initiate action plans to execute on improvements. Explain variances and recommend remedial actions.
- Assess and drive improvement of Analytics strategies being developed and deployed in new initiatives and system upgrades across IB.
- Identify and leverage new data, adopt new techniques and technology to improve fraud strategy performance.
- Improve and Initiate detection capability for new and emerging Fraud trends/channels. Identify and escalate gaps in process or technology hindering efficiency and/or effectiveness of the Analytics or Operation teams.
- Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the bank.
- Convert analytics insights into recommendations to drive initiatives and ensure targets are attained.
- Lead, in partnership with the Director IB Fraud Operations, the design and implementation of the overall IB fraud management strategic roadmap and future initiatives.
- Develop and maintain productive relationship with key business leaders and other stakeholders internal and external to the organizations such as Risk Management, IT partners, product groups and external partners.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
- Champions a high-performance environment and contributes to an inclusive work environment.

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Reporting Relationships _**:
**Primary Manager**:

- Director, IB Fraud Operational Oversight
- Direct Reports:
No Direct Reports

**Shared Reports**:

- No Shared Reports

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**_Dimensions_**:

- IB responsibility with all IB business units supported.
- Support Fraud technology roadmap and analytics tools (+/- 10 main systems)
- Lead and provide guidance to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies.
- Utilize diagnostics to identify system, strategy and operation issues. Explain variances and recommend remedial actions.
- Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint.

**Education / Experience / Other Information**
- Master’s Business Administration or relevant Graduate studies an asset
- Understanding Banking system/processes and general payments ecosystem
- Bilingual fluency in both English and Spanish mandatory
- Superior operational and analytics abilities that enable complex problems to be broken down into simple understandable components and strategies to be defined and executed.
- Previous experience working as a people manager is required.
- Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization.
- Creative, out-of-the-box thinker, strong analytical and problem-solving skills
- Excellent verbal, written and presentation skills.
- Excellent organizational and leadership skills
- Highly flexible and able to adapt quickly to changing priorities.
- Experience with Fraud prevention and strategies is an asset.

_LI_-_Hybrid_

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