Manager, Ib Fraud Operating Model Governance

Requisition ID: 243681

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**Purpose**

Contributes to the overall success of the International Banking (IB) Fraud Operations teams ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Assist in managing the global fraud operating model to ensure consistent processes, clear workflows, and effective fraud management across regions and business units.
- Support governance frameworks that align global fraud prevention strategies with regulatory standards and industry best practices.
- Aid in documenting, reviewing, and updating fraud-related workflows, guidelines, and procedures to ensure clarity, audit readiness, and alignment with evolving risks and regulations.
- Participate in regular assessments of fraud processes to identify inefficiencies, gaps, and risks, and assist in implementing corrective actions to strengthen controls.
- Ensure alignment of fraud prevention and detection strategies across regions while addressing specific local regulatory and operational requirements.
- Collaborate with key stakeholders, including Compliance, IT, Cybersecurity, and Legal teams, to ensure fraud management operations are integrated and aligned with broader organizational policies.
- Support the monitoring and analysis of key fraud performance metrics, such as fraud detection rates, response times, loss prevention figures, and case resolution efficiency, to measure and improve process effectiveness.
- Assist in the development and implementation of proactive fraud mitigation strategies using trend analysis, predictive analytics, and data-driven insights to anticipate and address emerging fraud threats.
- Ensure compliance with global and local regulatory frameworks and relevant standards, adapting processes to meet new legal requirements as needed.
- Promote the automation of manual fraud management processes to improve efficiency, reduce errors, and allow teams to focus on high-priority cases.
- Stay informed of global trends in financial fraud, regulatory developments, and technological innovations, and support the adaptation of strategies to stay ahead of emerging threats.
- Support the training and upskilling of fraud prevention teams, ensuring they have sufficient knowledge to follow policies and procedures to bank standards and deliver fraud management performance goals.
- Foster a strong anti-fraud culture throughout the organization by promoting awareness, clear accountability, and active participation across all levels and departments.
- Provide comprehensive support in documenting fraud management processes, ensuring all documentation is up-to-date, clear, and accessible for audit and compliance purposes.
- Assist in the creation and maintenance of detailed process maps and documentation for all fraud-related activities, ensuring they are aligned with regulatory requirements and internal policies.
- Support the regular review and update of process documentation to reflect changes in regulations, industry standards, and internal policies, ensuring continuous improvement and compliance.
- Champions a high-performance environment and contributes to an inclusive work environment

**Reporting Relationships**

Primary Manager: - Senior Manager, IB Fraud Operating Model Governance.
- Direct Reports: - No Direct Reports
Shared Reports - No Shared Reports

**Dimensions**
- IB responsibility with all IB business units supported
- Support Fraud technology roadmap and analytics tools (+/- 10 main systems)
- Lead and provide guidance to operations teams in IB fraud hubs/units to develop, execute and monitor fraud strategies across multiple platforms and product lines, leverage best in class operations strategies
- Utilize diagnostics to identify system, strategy and operation issues. Explain variances and recommend remedial actions.
- Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint

Education / Experience / Other Information (include only those that are specific to the role)
- Master’s Business Administration or relevant Graduate studies an asset
- Understanding Banking system/processes and general payments ecosystem
- Bilingual fluency in both English and Spanish mandatory
- Superior operational and analytics abilities that enable complex problems to be broken down into simple understandable components and strategies to be defined and executed
- Previous experience working as a people manager is required
- Mu