Solutions Engineer

**See yourself at Twilio**:
Join the team as our next Solutions Engineer

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
This position is needed to enable our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.

The Twilio Solutions Engineer is responsible for delivering the technical win at customer accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions, which results in customer success in the post-sale.

The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

**Responsibilities**:
In this role, you'll:

- Present creative new solutions that enable and inspire innovation.
- Build and present Twilio product demos that showcase a deep understanding of our customer's business and the problems they're trying to solve.
- Keep asking probing questions and never stop learning new products and new technologies.
- Work alongside Twilio Account Executives through the pre-sales process to strategize and plan for deal success.
- Don't be afraid to take that big idea and run with it.

**Qualifications**:
**Required**:

- Spanish as the main language
- Fluent English, in both written and spoken
- 5+ years experience in technical pre-sales or other technical roles such as software development, product management, technical marketing and consulting
- Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success
- Excellent communicator and presenter able to gain audience confidence
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
- Knowledge of a modern programming language (Python, JavaScript, Go,.Net, Java, etc.) and/or scripting, Infrastructure as Code etc.

**Desired**:

- Previous experience in Telecom, SIP, Contact Center, or Security
- Previous experience with Twilio APIs, products and sales pitch

**Location**

This role will be remote based in Colombia.

**Approximately 30% travel is anticipated.**

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.