Applications Engineer

hace 2 semanas

Bogota, Colombia Resolute Solutions A tiempo completo

**Applications Engineer**

This is an opportunity to support a fast-moving SaaS company in the insurance industry. This is an opportunity, through Pan American Solutions, a great place to get started in your support of US-based IT companies. We are a close team of professionals spread all over Colombia and delivering support on various projects throughout the United States. We offer the opportunity to join our team as a full-time employee with benefits or as an independent contractor.

What You'll Be Doing:

- Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution
- Maintaining and providing production support for the existing systems as needed
- Engaging with various stakeholders to provide updates for tickets
- Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams
- Building and maintaining a document repository with global partners
- Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team
- Provide on-call production support

What We're Looking For:

- Experience debugging Oracle PL/SQL and writing advanced-level queries, specifically in Oracle PL/SQL
- Knowledge in Kotlin or Java is a plus
- Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems
- Contributes to process improvements
- Demonstrated ability to work in a team environment including the ability to work collaboratively with business users
- Ability to solve complex problems; takes a new perspective using existing solutions
- Works independently; receives mínimal guidance
- Typically resolves complex problems or problems where precedent may not exist
- Works independently

Here's a quick overview of the role:

- **Remote, based in Colombia**:

- Full-time
- 3+ years English-Speaking Customer Service Experience, minimum **English level B2/C1 spoken and written.**

**Job Types**: Full-time, Contract

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