Associate Team Leader

hace 4 horas

Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
A leader of a team that consistently manages supervising and coordinating the activities of a team of associates within the department. Assists the Business Manager to set direction and standards for production and quality. Additional responsibilities include workflow management, resource allocation, departmental reporting, quality/production evaluation, and interviewing.

**What You'll Bring**:
**Impact You'll Make**:

- Supervise the daily activities and needs of the supported department. Responsible for performance management, coaching, development, and identifying the needs of assigned team.
- Meet regularly with associates to review monthly performance results and quality standards. Address inability to meet standards and make recommendations for improvement.
- Assist manager (or more senior lead) with reviewing schedules and establishing workflow.
- Analyze productivity data, provides quality assurance and production feedback to team members.
- Continually seek out process improvements and recommend solutions to improve departmental productivity, efficiency and quality of service.
- Research and analyze consumer and associate issues. Utilize manager and more senior leads to resolve and implement solutions.
- With the approved guidance of their manager and Human Resources, administer company personnel policies, including corrective counseling, conduct interviews, field questions and direct the associate appropriately.
- Ensure compliance with applicable state and federal laws and regulations.
- Perform other related duties as assigned.

TransUnion Job Title

Associate Lead, Consumer Operations Support

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