Engineer

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Job Purpose**:
The Engineer is direct responsible to supervise the infrastructure, furniture and systems (hard services) at the assigned sites. The main purpose is to maintain optimal operations with systems working at a high level of efficiency and functionality. The Operations Supervisor reports to the Regional Operations Manager and is responsible to supervise Vendors according to the SOWs.

**Key Responsibilities and Accountabilities**:
These responsibilities and accountabilities ensure compliance with approved SOPs for each service provided. If IFM member identifies discrepancies between SOP implementation and coherent applicability, must escalate issue to update or implement local variances in SOP.

Responsibilities and accountabilities
Governance
Provide visibility of opportunities in processes and programs for improvements.

General Management
Participate and be engaged with IFM meeting cadence as set by RE&F. Meetings will include operational, strategic, and best practice forums. Tier One Partner will establish its’ own Rhythm of Business (ROB) activity as needed.
Develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables. For small and medium sites, work in coordination with FC.
Ensure compliance with SOPs for all contracted services, identify and include all variations applicable per site.
Ensure all work stated in this SOW and Master agreement is completed in compliance with all governing laws, codes and regulations, MS Environmental health and Safety (EH&S), IT requirements and in full compliance with MS Insurance requirements.
Ensure compliance with MS standardized processes, policies and procedures by all parties executing services on behalf of MS.
Reporting
Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed.
Ensure information reported is accurate with MS systems information. Advise of any data issues to address data accuracy.
Sourcing & Procurement
Source, select, contract and manage Tier Two Providers.
Onboard and train Tier Two Providers as may be required.
Annually develop and maintain a multiyear Tier Two Provider sourcing and savings plan.
Supplier Performance
Validate all Provider invoices submitted for payment are appropriate and consistent with MS expenditure authorization limits and compliance guidelines.
Measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.
Manage T2 vendor relationship to ensure the adequate service delivery.
Financial Management
Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable.
Ensure invoices are correctly prepared by vendors.
Innovation, Benchmarking, & Cost Savings
Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F.
Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.
Benchmark practices within JLL accounts and propose improvements if applicable.
Change Management
Provide insights and support change management planning for workplace change projects regarding occupant experiences and requirements based on day to day facilities management.
Client Relationship Management
Ensure and facilitate excellence communications with clients according to key stakeholders’ strategy, maintain and share all relevant information and/or lessons through a knowledge management based