Senior Customer Service Representative
hace 2 semanas
**Senior customer service representative**
**Horario**: Monday - Friday 9:00 am a 7:00pm
**Ciudades**: Barranquilla, Bogotá, Bucaramanga, Cali
- Gestionar llamadas telefónicas entrantes, mensajes de texto y correos electrónicos de clientes y clientes potenciales.
- Identificar y evaluar las necesidades de los clientes para garantizar una resolución oportuna y efectiva.
- Construir y mantener relaciones sólidas con las cuentas de los clientes, fomentando la confianza y la lealtad.
- Proporcionar información precisa, completa y oportuna utilizando métodos y herramientas adecuados.
- Manejar las quejas de los clientes de manera eficaz, brindando soluciones adecuadas dentro de los plazos establecidos y haciendo un seguimiento para garantizar la resolución.
- Mantener registros completos de las interacciones con los clientes, procesar las cuentas de los clientes y archivar la documentación necesaria.
- Interactuar de manera proactiva con los clientes, haciendo un esfuerzo adicional para brindar una experiência positiva al cliente.
**Requisitos**:
- Experiência de 5 años en customer service, customer support, client success y/o account management.
- Inglés C1 sin acento.
- Manejo de herramientas/sistemas de CRM.
- Excelente actitud, empatía y comunicación asertiva.
Tipo de puesto: Tiempo completo, Indefinido
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