Workforce Management Analyst Ii

hace 2 semanas

Bogota, Colombia Conduent A tiempo completo

About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Description**:
**Job Track Description**:

- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
**General Profile**:

- Requires knowledge and experience in own field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers.
- Uses existing procedures to solve standard problems.
- Receives moderate guidance and direction from others.
**Functional Knowledge**:

- Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**:

- Leverages understanding of key business drivers to efficiently accomplish work.
**Impact**:

- Impacts a team, by example, through the quality service and information provided.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**:

- No supervisory responsibilities.
- Provides informal guidance to new team members.
**Problem Solving**:

- Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**:

- Communicates complex information and ideas effectively.
**Responsibility Statements**:

- Identifies opportunities and best practices to improve WFM processes.
- Facilitates complex analysis and improves overall WFM effectiveness.
- Develops solutions to positively impact WFM effectiveness.
- Facilitates data collection, processing, and analysis of workforce management performance data to support the improvement of internal WFM KPIs.
- Manages controls to assist the WFM management with efficient process execution and performance verification.
- Conducts problem case investigation exercises to assist with root cause analysis for the business.
Performs other duties as assigned.
- Complies with all policies and standards.

Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

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