Workforce Reporting Analyst
hace 4 días
At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm**
As a Workforce Reporting Analyst at Optum you will be responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.
**Primary Responsibilities**:
- Creation, analysis and maintenance of need based Advance Excel reports & Dashboards.
- Liaison with leaders for reporting / data requirements.
- Roster database management within different data bases to ensure data integrity and correlations are properly aligned.
**Required Skills**:
- 2+ years of experience working in a call center and/or transaction site.
- 1+ years of WFM experience or related BPO areas.
- 1+ years of experience with workforce systems such as IEX (Nice), Avaya, CMS, SQL, eWFM, Genesis and/or Blue Pumpkin.
- Advanced level of experience with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.) and MS Office.
Careers with Optum. Here's the idea. We build an organization, around one big goal; to make the health system work better for everyone. So whether it's how we use the vast amount of health information that has been universally accumulated, or how we guide health or lifestyle decisions, or how we manage pharmaceutical benefits for millions of people, our first goal is to leap beyond the status quo and discover new ways to serve people. Optum, part of the UnitedHealth Group family of businesses, brings together the brightest minds and pioneering ideas about where the health system should go to achieve its greatest potential. Which for you means working in highly productive teams that tackle the most sophisticated problems that really matter. Optum, incredible ideas in an incredible company and a unique opportunity to do **the best work of your life. **SM**
**Keywords**:WFM, Reporting Analyst, Data, Workforce Management, Reporting, Bilingual, BPO, Call Center, Bogota, Colombia.
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