Customer Success Managers

hace 2 semanas

Medellín, Colombia geeks5g.com A tiempo completo

We are hiring two exceptional **Customer Success Managers (CSMs)** to join our fast-growing team in **Medellín, Colombia**. These are **in-office positions**, ideal for **smart, friendly, and responsible professionals** with **perfect English skills** who are comfortable speaking directly with **U.S.based clients**.

If you’re the kind of person who builds relationships easily, takes ownership, and learns new technology quickly, this is your opportunity to grow with us.

Position 1: Customer Success Manager - Marketing Focus

In this role, you will work closely with **digital marketing and social media clients**, managing campaigns, addressing their needs, and ensuring successful outcomes. Prior experience in marketing, social media management, or client service is highly preferred.

Key Responsibilities:

- Manage and nurture client relationships within the marketing and social media space.
- Oversee project execution with internal marketing, design, and content teams.
- Ensure clients receive regular updates and high-quality service delivery.
- Provide support on digital marketing tools and services.
- Identify and propose upsell opportunities to maximize client value.

Position 2: Customer Success Manager - Call Center Focus

This role is designed for someone with experience in **call centers or BPO operations**, capable of managing client accounts, monitoring service levels, and ensuring client satisfaction.

Key Responsibilities:

- Serve as the primary point of contact for call center and BPO clients.
- Coordinate internal operations teams to meet performance and service standards.
- Monitor client KPIs and provide actionable insights.
- Onboard new clients and train them on CRM and call management systems.
- Handle escalations and ensure timely resolution of any client concerns.

What We’re Looking For in Both RolesRequired Skills and Qualities:

- **Perfect English (written and spoken) — C1/C2 level required.**:

- **Friendly, polite, and professional personality**—you must feel **comfortable jumping on video or phone calls with American clients**.
- Strong interpersonal skills and relationship-building abilities.
- Fast learner who can master **CRM platforms, call systems, and digital tools**.
- Highly **responsible, organized, and proactive** in managing tasks and solving problems.
- Previous experience in **marketing, social media, BPO, customer service, or account management** is preferred.

What We Offer:

- Competitive base salary.
- **Commissions and performance-based incentives.**:

- Opportunities for career advancement within a growing international company.
- A dynamic, supportive team environment.
- Direct exposure to global clients and cutting-edge digital technology.

Work Conditions:

- **Full-time, in-office** position located in **Medellín, Colombia**.

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