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Customer Success Consultant

hace 6 horas


Medellín, Colombia DRIVIN A tiempo completo

Drivin is a SaaS TMS that meets the logistics needs of large, medium, and small businesses with intensive transportation operations. We help our clients streamline and improve the efficiency of their operations, enhancing their competitiveness, service levels, and the experience of their end customers. We are a flexible, cross-cutting solution that meets the needs of multiple industries, and we have offices in Peru, Mexico, Brazil, Colombia, Ecuador, Spain, and Chile. Our more than 600 companies operating with us in over 20 countries are a testament to this We love what we do We always aim high, with an agile, dynamic, and purposeful work style. We nurture our culture and team, prioritizing trust and horizontal relationships. We are authentic, we believe in who we are, and we care about and take pride in our work. Want to be part of something big? Join Driv.in Your main duties will be We are looking for our next Customer Success Consultant for Colombia who, reporting to our Head of Customer Success, will be responsible for ensuring the success of our clients with the use and implementation of our solution through the establishment of valuable relationships through constant consultative support. Specifically: Be the main point of contact with clients, building trusting relationships in assigned accounts. Ensure proper implementation and onboarding of new clients by leading the project comprehensively. Generate actions to promote the adoption, commitment and depth of use of the solution by our clients. Monitor regular interactions with customers, ensuring resolution and follow-up of errors and problems. Generate and implement tools that facilitate use for the client, incorporating development and improvement proposals. Monitor, use and constantly attend to the support and attention channels for our users to resolve incidents and propose product improvements. To support the sales team with the necessary functional knowledge for prospects in the pipeline. What we expect from you 3 years or more of experience in related positions. Experience in account management and B2B customer service. Affinity for technology and willingness to learn. Experience using CRM systems. Experience in dealing with clients at different hierarchical levels. Experience managing projects (Desirable). Location in Bogotá or Medellín (Required) Benefits you'll find at Driv.in Horizontal, agile and challenging culture. A space to be a protagonist and generate impact. We care about your quality of life Remote work, extra vacation days, and casual dress code. Free time for your important events: your birthday and that of your children, moving, final exams leading to a degree. Bonuses for the birth of a child and marriage/civil union. Benefits in training and development. And more