IT Infrastructure Manager

hace 5 horas


Colombia ttg Talent Solutions, Inc. A tiempo completo

**IT INFRASTRUCTURE MANAGER**

**Medellín, Colombia**

**Salary: Depending on your experience**

**Responsibilities**

  • Design and implement a strategic technology plan aligned with business objectives.
  • Manage all IT initiatives, including infrastructure maintenance, data management, network security, and software development.
  • Optimize the performance of the IT service desk and operations in collaboration with IT Global Services Manager.
  • Direct IT projects from concept to implementation and ensure they are delivered on time, within budget, and add value to the business.
  • Act as the primary liaison with senior leadership and stakeholders on IT-related matters.
  • Implement IT service management best practices, aligning with industry standards and company objectives.
  • Manage vendor relationships for high-quality service delivery and cost efficiency.
  • Ensure company data and information are protected by enforcing cybersecurity measures.
  • Foster a culture of innovation in the IT department to create technology solutions that enhance business outcomes.

**Key Performance Indicators (KPIs)**

  • IT Budget Efficiency: Monitor and optimize IT operational and capital expenditure against the budget.
  • Project Delivery: Track the number of IT projects delivered on time and within budget.
  • IT Service Availability: Ensure near 100% uptime for all critical systems and services.
  • User Satisfaction: Conduct regular assessments of internal and external users' satisfaction with IT services.
  • Security Compliance: Monitor and report on the number of IT security incidents and ensure regulatory compliance.
  • Vendor Performance: Evaluate vendor performance and service level agreement (SLA) compliance.
  • IT Innovation: Implement and track the number of new technology solutions that drive business growth or efficiency.

**Requirements**

  • Bachelor's Degree in Information Technology, Computer Science, or a related field. A Master’s degree would be an added advantage.
  • Minimum of 10 years of experience in IT, with at least 5 years in a leadership role.
  • Proven experience in IT strategic planning, organization, and development.
  • Experience managing and delivering IT projects.
  • Strong understanding of IT service management best practices.
  • Excellent interpersonal, leadership, and decision-making skills.
  • Intermediate to advanced proficiency in English

At ttg, _**“We believe in making a difference One Person at a Time,”**_ ttg OPT

INDR

Pay: $6,000,000 - $8,000,000 per month

Ability to commute/relocate

  • Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required)

Application Question(s)

**Education**

  • Bachelor's (preferred)

**Experience**

  • IT: 10 years (preferred)
  • Infrastructure: 6 years (preferred)
  • managing and delivering IT projects: 5 years (preferred)

**Language**

  • English (preferred)

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