Systems Engineering Mgmt

**Specific SE Manager Job Duties**:

- Coordinate and assign activities of Related SE Team (MAM).
- Recruit, Hire and Retain key engineers within assigned geography, so the sales processes can continue
- Maintain a great working atmosphere that allows personal and professional development to each one of the team members
- Define and execute a 30/60/90 days process to employees that perform below the required standard and if needed, let him go of the organization.
- Oversee, in alignment to Fortinet’s defined policies, the business operation authorizations of his SE Team. (Travel requests, Expense Reports, Purchase requests, etc)
- First point of contact and coordinate SE Team of the MAM Organization.
- Analyze, review and define the course of action of escalated pre and post sales tasks sent to the SE Team
- Escalate post-sales tickets to the TAC organization.
- Coordinate, coach, escalate, assign tasks and provide feedback to the TSE organization while said organization does not have its own management team
- Escalate Advanced Technologies requests to the Americas and LATAM SET/FAT organization
- Escalate Consulting System Engineer requests to the Americas and LATAM CSE organization
- Analyze, review and escalate requests to HQ Subject Matter Experts of Advanced Technologies, Project Managers, etc.
- SE and Sales team activities escalation, coordination and definition with Sales CAM, TAM and MAM Directors
- In order to properly manage inter-teams cooperation, conflicts, disagreements, PTO calendars, etc. He must have a close relationship and an open communication channel to exchange their vision, points of view and strategies with his peer TAM/CAM SE Manager.
- Be the point of escalation for pre and post sales SE activities to the SE Manager
- Execute 1:1 meeting with his SE team to properly follow-up their professional and if applicable, personal needs of his team.
- Retrieve, document and send a weekly report of project status of their team to his SE Manager.
- Participate on the sales meetings to gather the required SE activities and assign them to his SE team
- Oversee his SE Team development, included, but not limited to execute, authorize, coordinate: performance reviews, team feedback, hard, soft skills coaching, local and abroad training and technology enablement of Fortinet-related products, sales, pre-sales skills, etc.
- Be an active part, provide feedback and help define the proper technical expectations/requirements of the Channel strategy definition meetings.
- Be an active part, provide feedback and help define the proper technical expectations/requirements of the Carrier/MSSP strategy definition meetings.
- Define the MAM SE Team strategy definition in coordination with SE Manager.
- Support the proper execution of the Technical Channel enablement program along with the TAM/CAM SE Team.
- Perform technical, pre-sales and post-sales overview and follow-up meetings with relevant partners and distributors of the region
- Perform business feasibility analysis along with execution recommendation of relevant projects.
- Work with the Marketing team to plan, set and execute the activities needed to fulfill the needs and actions required to have a successful MAM/SE team operation and development strategy.

**General Job Duties**
- Give proper follow-up to VIP projects and promptly report any advances or potential issues, so the sales teams and assigned SE can be aware and proactively work on the next step.
- Align strategies to properly introduce to the market new products and ensure sales success from the engineering perspective.
- Establish, document and enforce processes that allow higher efficiency and productivity in the presales stage of projects.
- Align strategies to proactively avoid potential issues in any of the pre-sales or post-sales processes established.
- Provide assistance on post-sales support cases, when customer relevance or project importance demands so.
- Assist resellers to perform technical design of security solutions for customers. Recommend the best technical solution for a given scenario, in order to provide high quality products and services to Fortinet customers.
- Support educational efforts (both in-classroom and remote via Webinars) targeted to keep a high degree of knowledge about Fortinet’s solutions, to the partner, reseller and distributor base.
- Create technical documents and/or presentations that can help the partner base to perform better/quicker/more impressive demonstrations, to effectively show Fortinet’ products strengths.
- Be a spokesperson, appropriately representing the company at public conferences, media and partner/Fortinet driven events.
- Work with Corporate and Field Marketing teams, to help understand specific market needs in order to drive the appropriate activities that can impact positively market’s perception towards Fortinet.
- Participate and be part of the feedback process to Research and Development, on information that flows f