Analyst Systems Engineering

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Job Description**:
Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. This change is geared towards rethinking how we provide engineering support for

**Scope**:
**Primary Responsibilities include**:

- User Management: Setting up and managing user accounts and groups, including assigning licenses and permissions.
- System Maintenance: Regularly monitoring and maintaining the health of the Office 365 environment, including updates and patches.
- Collaboration and Communication Tools: Overseeing the use of Office 365 collaboration tools such as Teams, SharePoint, and OneDrive.
- Security and Compliance: Implementing and monitoring security measures to protect data, and ensuring compliance with organizational policies and industry standards.
- Training and Documentation: Assisting in the development and delivery of training materials for users and maintaining documentation on system configurations and procedures.
- Collaboration with IT Teams: Working closely with other IT staff, such as network administrators and IT support personnel, to ensure a seamless and efficient technology environment.
- Change Management: Assisting with the implementation of changes and new features in the Office 365 environment.
- Reporting: Generating reports on usage, performance, and other metrics as required.
- Staying Updated: Keeping up-to-date with the latest Office 365 features and best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**

Basic Qualifications:

- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

- Minimum 2-3 years IT experience in Office 365, Azure and Client Engineering with equivalent professionally qualified education and experience such as Bachelor’s degree in Computer Science or other technology field. Microsoft certifications are highly desirable.

Certifications:

- Microsoft Certified: Microsoft 365 Fundamentals (MS-900) or equivalent work experience preferred.
- Microsoft Certified: Modern Desktop Administrator Associate or similar certifications.

Technical Skills:

- Basic understanding of network and cloud technologies, including DNS, TCP/IP, and cloud computing principles.
- Knowledge of PowerShell scripting for automation and management tasks in Microsoft 365 is a plus.
- Understanding of Citrix VDI environments
- Understanding of Managed File Transfer technologies, protocols, and PCI-DSS Compliance.

Soft Skills:

- Strong problem-solving and troubleshooting abilities.
- Good communication and interpersonal skills, as the role often involves assisting non-technical users.
- Ability to work independently and as part of a team.

**Experience**:

- Experience through internships or practical projects in managing IT environments or using Microsoft 365 is preferred.
- Experience in a helpdesk or IT support role can be relevant.

Understanding of IT Best Practices:

- Basic knowledge of IT security practices, data privacy laws, and compliance standards relevant to Office 365.
- Familiarity with IT service management principles and best practices.

Learning and Adaptability:

- Willingness to continuously learn and adapt, as Office 365 services are frequently updated with new features and capabilities.
- Experience with other cloud platforms like Azure or AWS.
- Understanding of project management and collaboration tools.
- Basic understanding of Network, Load Balancer, Firewall, ADFS, WAP
- Experience with CASB such as MCAS or Netskope
- Experience with SSO, SAML2, OIDC, OAUTH is not required but a bonus.
- Demonstrated ability to systematically troubleshoot problems in complex Office 365 and Windows Hybrid Domain Join environments.

**Additional Information**
Visa is an EE