Manager Systems Engineering

hace 3 días

Bogota, Colombia TransUnion A tiempo completo

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**What We'll Bring**:
Tools And Automation Systems Engineering Manager: this is a leadership role within the service desk with the responsibility to oversee between 4-10 agents performance and effectiveness. The person in this role, will direct agents in a multi-site organization. Must be able to address all issues within a timely manner, while managing day-to-day operations and staff and meeting targeted delivery goals.

**What You'll Bring**:

- Lead and support a team of 4-10 Employees/Contractors
- Manage the performance of associates including but not limited to service level adherence, quality assurance, incident quality and point of call resolution.
- Motivating, coaching, and developing associates to achieve optimal performance results.
- Performance Management
- Responsible for approving timekeeping, and ensuring all administrative functions are completed by due dates.
- Address Human Resource Issues
- Service Level Management
- Outage Management
- Manager Escalations

**Impact You'll Make**:
**Required Skills**:

- BS or MS in Computer Science preferred, equivalent work experience will be considered
- Proficiency in RPA technology (AA expertise preferred)
- Proficiency with scripting languages (Python, Ansible)
- At least 8 years of experience in designing and implementing process management solutions.
- Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud
- 5+ years of professional experience in a Linux environment as an Engineer
- 5+ years of demonstrated knowledge in cloud computing, enterprise and open source technologies
- Jenkins experience building integrated build, development and test environments.
- Software Configuration Management (SCM) experience with Ansible that includes the development of environment agnostic playbooks from development through production within a Continuous Delivery model
- Monitoring solution development and implementation experience
- Logging experience
- Containers experience
- How to build, up-sides, down-sides, how to deploy (how they fit into development cycles as build artifacts)
- Cloud Experience - Know how to perform cloud operations tasks, such as increasing volume sizes, or upgrading deployments, with little to no down time. General cloud ops knowledge with at least one provider, private or public, such as lifecycle, auto scaling, cloud-config, security, instance lifecycle, business continuity etc.
- Automation through coding ( Python, JavaScript or any other scripting languages)
- 2+ years of experience in change control and Incident management. (Jira Service Management is a plus)
- Advanced English skills - Bilingual English-Spanish

**Desired Skills**:

- Must be flexible and adapt quickly to change
- Strong technical acumen
- Proven ability to coach and motivate others
- Ability to work in fast paced environment
- Ability to assess and prioritize work
- Work in a Team environment
- Identify and implement process improvement
- Proficiency in RPA technology (AA expertise preferred)
- At least 5 years of experience in implementing solution based upon process management technologies (e.g. AA, Win Automate, UIPath, Blue Prism)

WFH #Remote #CostaRica

TransUnion Job Title

Manager I, Info Sys Engineering

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