Customer Care Dispatcher

hace 2 semanas


Colombia Huila BABCO SERVICES LLC A tiempo completo

Contratista internacional en busca de Customer Care Dispatcher responsable de garantizar la operación diaria, brindar soporte al personal de limpieza, coordinar transporte y asegurar una excelente experiência al cliente.

Esta posición requiere una persona organizada, proactiva, con alto nível de compromiso y excepcionales habilidades de comunicación tanto en inglés como en español.

**Responsabilidades principales**
- Apoyar a la Líder de Operaciones en la programación de horarios y coordinación diaria del personal de limpieza.
- Supervisar la operación diaria, incluyendo horas de entrada y salida, transporte y comunicación con cleaners, conductores y supervisoras.
- Gestionar incidentes, solicitudes y comunicaciones que lleguen por WhatsApp o correo, asegurando su correcta atención y seguimiento.
- Registrar órdenes de servicio en el sistema y realizar controles básicos para evitar duplicaciones.
- Realizar seguimiento al avance del trabajo del personal y coordinar la logística necesaria durante la jornada.
- Gestionar la experiência del cliente: envío de encuestas, seguimiento a comentarios y elaboración de un reporte mensual de satisfacción.
- Contactar a clientes inactivos para reactivar servicios y confirmar citas programadas.
- Colaborar con Bienestar Laboral y Recursos Humanos en la integración de nuevas cleaners.
- Participar en reuniones y capacitaciones internas.

**Requisitos del cargo**
- Dominio del inglés 100% (oral y escrito).
- Experiência en roles administrativos, operativos o de atención al cliente (deseable).
- Manejo de herramientas digitales, WhatsApp Business y correo electrónico.
- Disponibilidad para trabajar en ambiente dinámico y multitarea.

**Competencias requeridas**
- Atención al detalle
- Orientación a la excelencia
- Ética, responsabilidad e integridad
- Comunicación efectiva
- Capacidad de priorizar y resolver problemas
- Organización y disciplina

**Horario**

Lunes a viernes 7am a 4:30pm

**Beneficios**

Bono de 500.000 COP mensual por cumplimiento de KPiS

Tipo de puesto: Tiempo completo


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