Medical Dispatcher

Company Profile

HydraMed Mobile IV Therapy is a multi-state healthcare services company specializing in mobile IV therapy, vitamin injections, and wellness support delivered by licensed medical professionals. We bring high-quality, medically guided care directly to clients in their homes, offices, hotels, and event locations.

HydraMed operates across multiple U.S. markets and partners with registered nurses, nurse practitioners, and medical directors to provide safe, effective, and client-focused IV therapy services. Our model combines clinical oversight, streamlined operations, and mobile convenience to meet clients where they are.

We are committed to medical integrity, operational excellence, and patient safety. All services are performed under established clinical protocols and medical direction, ensuring consistent standards of care across every market we serve.

At HydraMed, we value clear communication, accountability, and teamwork. Our operations team plays a vital role in supporting our mobile clinicians and ensuring every appointment is coordinated professionally and efficiently. As we continue to expand, we seek detail-oriented and dependable professionals who thrive in fast-paced environments and are passionate about delivering exceptional service in a healthcare setting.

Position Overview

The Medical Dispatcher plays a critical role in ensuring the smooth coordination of mobile IV therapy appointments. This role serves as the central communication hub between clients, IV Therapists, and internal teams. The Dispatcher ensures appointments are properly scheduled, confirmed, monitored, and documented while maintaining professionalism, accuracy, and compliance with company protocols.

This position requires strong organizational skills, calm decision-making, and excellent communication in a fast-paced, patient-centered environment.

Key Responsibilities
Scheduling and Coordination

• Schedule and assign mobile IV therapy appointments based on therapist availability, location, travel time, and service requirements

• Confirm appointments with clients and IV Therapists prior to dispatch

• Monitor real-time appointment status and adjust schedules as needed

• Coordinate coverage for last-minute changes, cancellations, or urgent requests

Communication Management

• Serve as the primary point of contact between clients and IV Therapists before and during appointments

• Communicate clearly and professionally via phone, text, and internal messaging platforms

• Escalate medical or operational concerns to the appropriate clinical or leadership team

• Ensure IV Therapists follow pre-arrival communication protocols with clients

Documentation and Reporting

• Maintain accurate records of appointments, cancellations, travel time, and outcomes

• Document incidents, delays, or protocol deviations according to company SOPs

• Track unfulfilled appointments and assist with follow-up or rescheduling

• Support payroll and payout verification by confirming appointment completion and eligibility

Operational Support

• Assist with managing therapist availability schedules and coverage planning

• Support adherence to company policies, medical protocols, and dispatch procedures

• Collaborate with operations, HR, and clinical leadership as needed

• Contribute to continuous improvement of dispatch workflows and processes

Qualifications
Required

• Preferable a Registered Nurse

• Previous experience in dispatch, scheduling, healthcare coordination, or customer service

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Ability to remain calm and professional in high-pressure situations

• Comfort working with scheduling systems, messaging platforms, and basic reporting tools

Preferred

• Experience in healthcare, mobile services, or medical staffing coordination

• Familiarity with HIPAA-compliant communication practices

• Experience supporting independent contractors or mobile clinical teams

Skills and Competencies

• Attention to detail and accuracy

• Problem-solving and decision-making

• Multitasking and prioritization

• Professional discretion and confidentiality

• Team-oriented mindset with strong accountability

Work Environment

• Remote or hybrid work environment

• May include evenings, weekends, or holidays depending on operational needs

• Fast-paced, service-driven setting with real-time coordination requirements

Why This Role Matters

The Dispatcher is essential to delivering a reliable, professional, and safe client experience. By ensuring the right therapist arrives at the right place, at the right time, with clear communication and support, this role directly impacts patient satisfaction, provider success, and overall operational excellence.

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