Customer Retention Representative

hace 1 semana

Bogota, Colombia Full Potential Solutions A tiempo completo

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Colombia and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full-time and you will be working onsite.

**Responsibilities**:

- Securing sales in the form of retaining customers, contributing towards achieving monthly sales targets both individually and as part of a team
- Acting as the first point of contact for all customers who are requesting to cancel their service
- Make outbound phone calls to customers that want to cancel their Service Agreement to explain the benefits of their coverage
- Gathering information about customer complaints; develop aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Reviewing and updating account histories & client information such as addresses, phone numbers, and other contact details for future communication purposes

**Qualifications**:

- Experience in sales and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
- Advanced problem-solving skills and can effectively communicate with customers and work groups
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and the ability to follow directions
- Excellent customer service and communications skills
- Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
- Strong outgoing personality and great work ethic.
- Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
- Must be willing to go through pre-employment background and assessments

Ability to commute/relocate:

- Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

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