Gbs Fraud Analyst

hace 20 horas

Medellín, Colombia UPS A tiempo completo

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Position Summary**

This position monitors, measures, and communicates fraud exposure and potential risks to minimize fraud through investigating suspicious use of UPS products, processes, and services. The role requires strong investigation skills to conduct thorough inquiries, gather evidence, and validate information, as well as sound decision-making to resolve cases effectively and mitigate risk. He/she provides direction and support, documents processes and procedures related to Fraud Mitigation Team activities, and communicates customer needs. The position also demands strong communication, organization, planning, and problem-solving skills. Performs other tasks as requested.

**Responsibilities**:

- Monitor, measure, and communicate fraud exposure and potential risks to minimize fraud.
- Review, respond, and take action on customer inquiries related to fraud.
- Investigate suspicious use of UPS products, processes, and services.
- Assess account registrations for fraudulent activity, including canceling user IDs, approving adjustments, and other credit activities to prevent additional losses.
- Collaborate with all levels of management, both internal and external, to resolve fraud-related issues.
- Interface directly with customers to address concerns and provide solutions.
- Document and communicate customer needs and frustrations related to the implementation of UPS fraud solutions.
- Maintain accurate records of investigations, actions taken, and outcomes.
- Support continuous improvement initiatives to strengthen fraud prevention processes.

**Profile**

Professional or technologist in finance, administration, or related fields **OR** minimum of 3 years of experience in fraud investigation or related areas.

**Skills**:
**Mandatory**:

- Fluency in English (written and verbal), including strong comprehension.
- Strong analytical and investigative skills with the ability to make sound decisions under pressure.

**Preferred**:

- Customer Service, Credit Collection or Billing experience
- Fraud-related investigation and conflict management skills.
- Strong customer relationship management skills.
- Effective time management, flexibility, and ability to adapt to change.

**Shift**
- **March to October**: 7:00 AM - 4:30 PM
- **November to February**: 8:00 AM - 5:30 PM
- **Availability to work some holidays.**

**English level 75%**

**Position grade 8**

**Work modality: hybrid**

**Total open positions: 2**

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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