Customer Service Junior Analyst

hace 1 semana

Bogota, Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

**We are searching for the best talent for **Customer Service junior analyst **to be in Bogota.**

**Purpose**:The Customer Service junior analyst is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization, providing direct support to customers and facilitates transactional activities.

**You will be responsible for**:

- To oversee the order management activities including scheduling deliveries and appointments, processing orders and order tracking and support to customer inquiries for new and existing orders.
- To manage invoice activities including invoicing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, liaising with Finance and other parties for credit and debit processing, and special invoicing requirements.
- **To solve issues related to orders, claims management, returns management, recall management, interaction with other areas to find solutions and contact the customer with the final solution.**

**Qualifications**:
**Required**:

- Bachelor´s degree completed.
- Knowledge in customer management, billing knowledge, credit, and debit notes
- 1 year of experience in related roles.
- Experience with MS (Microsoft Office)
- Experience with SAP
- Customer service experience.

**Desired**:

- Experience in order entry.
- Portuguese.
- Advance Knowledge in Excel

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