IT Service Desk Agent

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

Job description:IT Service Desk TechnicianGeneral DescriptionThe IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing...

IT Service Desk Technician The IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing selected basic technical tasks and...

Job Title: IT Service Desk AgentLocation: Barranquilla, ColombiaEmployment Type: PermanentAbout the RoleWe are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high...

Job Title: IT Service Desk Agent Location: Barranquilla, Colombia Employment Type: Permanent About the Role We are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

Job SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...

Job SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...

Job SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...