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Vendor Management Specialist for Sales Operations

hace 2 semanas

Bogotá, Colombia Uber A tiempo completo

**About the Role**

The Vendor Management (VM) team manages the day-to-day operational delivery in our BPO network, under the Global Support Operations (GSO). BPOs are Contact Centers with hundreds of ext agents dedicated to providing world-class support for Uber's consumers, earners and merchants.

We're looking for someone with deep expertise in Sales operations at Contact Centers, also passionate about good customer experience, to ensure having a state-of-art operation in our BPO sites.

**What You'll Do**
- Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network.
- Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.
- Bring insights from the BPO sites to be shared with our internal stakeholders.
- Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations.

**What You'll Need**
- Two years of people management experience in Contact Centers (COE, BPO, GL, or equivalents), ideally managing Sales operations.
- Knowledge about Performance Monitoring frameworks for Sales Operations.
- Experience implementing Action Plans in Contact Centers (or equivalents) for Sales Operations.
- English level B2 or above: proficiency to have business conversations with Stakeholders.
- Exceptional written and verbal communication skills.
- Results orientation skills.
- Motivational and Optimistic leadership.

**Preferred Qualifications**
- Processes and procedures knowledge.
- Google suite basic proficiency.
- KPI knowledge.
- WFM understanding.