Bilingual Short Term Rental Virtual Assistant

hace 2 semanas

Bogotá, Colombia Delegate A tiempo completo

**Job Title**: Bilingual Short Term Property Manager (English/Spanish)

**About the Role**:
**Key Responsibilities**:

- Manage day-to-day operations of short-term rental properties, including booking management, guest communications, and property maintenance.
- Utilize **OTAs and Property Management Systems** to oversee reservations, revenue management, and operational workflows.
- Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready at all times.
- Respond promptly and professionally to guest inquiries, complaints, and special requests.
- Monitor property performance metrics, including occupancy rates, revenue, and guest satisfaction, and implement strategies to improve results.
- Handle administrative tasks such as invoicing, payments, and vendor management.
- Ensure compliance with local regulations and company policies regarding short-term rentals.
- Develop and maintain standard operating procedures (SOPs) to streamline operations.

**Requirements**:

- Minimum of 2 years of experience in short-term property management or a similar role.
- Fluent in **Spanish and English** (written and spoken).
- Proficiency in using **OTAs and Property Management Systems** is a must.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in using OTAs and Property Management Systems especially **Guesty.**:

- A customer-focused mindset with the ability to resolve issues promptly and professionally.

Expected hours: 30 - 40 per week

Application Question(s):

- Are you willing to work on a shifting schedule?

**Experience**:

- Remote or Virtual Assistance: 1 year (required)
- Remote Property Management (Short Term Rentals): 1 year (required)

**Language**:

- Spanish (required)
- English (required)

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