Invoice to Cash Supervisor

**Requisition Number**: AMER28080

**Employment Type**: Full-time

**Location**: Bogota

**Principal Duties and Responsibilities**: - Supervise staff of ITC GBS Team. This includes performing all personnel management activities for staff, including direct supervision in all aspects of their daily work, recruitment, training, performance evaluation and job development.
- Oversee offshore BPO Team, provide guidance and support process improvements
- Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.
- Identify and implement process enhancements and performance improvements. Includes improving the quality and timing of recording transactions, leveraging systems to provide greater visibility of financial information and automating processes to reduce manual effort.
- Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.
- Ensure timely and accurate Cash Application process
- Ensure proactive and timely collection of outstanding debt and refunding of credit balances
- Management of Accounts Receivables Credit Risk by closely monitoring customer accounts
- Monthly Bad Debt Reserve calculations and analysis
- Maintain Bad Debt Reserve requirements to a mínimal level by proactively managing accounts
- Manage and review Accounts Reconciliations for Accounts Receivables, resolve reconciling items on a timely basis
- Provide excellent Customer Service while collecting open receivables
- Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations, Tax and Finance Teams
- Proactive resolution of issues and concerns
- Ensure month end closing activities for Accounts Receivables are performed accurately and timely
- Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.
- Proactive and detailed analysis of accounts and initiation of actions to reduce DSO, Bad Debt and Credit Risk exposure.
- Ensure SOX Controls and Compliance with Zimmer Biomet guidelines and policies. Support various projects, identification, development and implementation of continuous process and service improvement initiatives

**Expected Areas of Competence**: - Strong people management skills
- Demonstrated ability in interviewing, coaching, counseling, motivating, training, recognizing and communicating objectives.
- Ability to manage performance and confront issues directly.
- Ability to develop team members by ensuring proper training and providing ongoing feedback and coaching.
- Good organization skills and problem solving skills,
- Ability to work under pressure and to deal with competing priorities and various projects
- Excellent Communication skills (oral and written) and ability to interact with employees at all levels in the organization
- Very strong analytical skills and good understanding of accounting principles, including Accounts Payable and Compliance risk
- Strong forward and process thinking skills and good understanding of system functionalities
- Excellent Customer Service skills
- Positive attitude, proactive and flexible. Strong skills with Microsoft products (Excel, Word, Powerpoint) required

**Education/Experience Requirements**: - Bachelor’s Degree required
- 5+ years related experience required; Finance or Accounts Receivables environment preferred.
- Previous Supervision or Leadership experience required. Prior experience working in Shared Services/GBS or BPO and managing teams in such an environment an asset

**Travel Requirements**: 15%