Business / Supplier Performance Leader

An OnStar Call Center Supplier Performance Leader is responsible for driving the best customer experience for our connected customers. Our day-to-day operations is a fast paced environment that requires you to be focused on key areas including; Safety, People Involvement, Customer Experience, Quality/Responsiveness, Efficiencies and Profit.
Supplier Performance Leaders are responsible for interacting with suppliers and internal stakeholders to prepare our advisors to deliver on our customers' needs. This position requires someone who can lead others by building strong relationships, problem solve, analyze data and has the ability to execute. We are looking for individual contributors who are willing to learn and drive change by living our General Motors core values. We are here to earn customers for life, to assist in building our brands, support breakthrough technologies in our vehicles, to serve our local communities and to help build the most valued automotive company. Our contact center operation is a 24x7 business and requires flexibility for weekend and holiday coverage to support our customers

**Additional Job Description**

To be Successful in this position you might have

1. Knowledge/Experience of the GM Field, Dealer, Sales and Service organizations and processes - Optional
2. Experience as Strategic business and organizational development leader with more than 5 years of experience - Mandatory
3. Lead and held positions of increased responsibility in different roles - Mandatory
4. Leader with a proven track record of building strong partnerships with global, regional and local stakeholders to translate business strategy projects into innovative solutions that support business goals. - Mandatory
5. Understanding of supplier management / *call center related experience - Optional
6. Understanding of Call Center Operations, Service Delivery and the CRM System Infrastructure - Optional
7. Understanding of call center tools including; Workforce Management tools such as IEX, CMS, Knowledge Management Tools, Case management tools (Siebel), Chat Tools (AVAYA), Global Connect, EDW, NICE CQM - Optional
8. Understanding/Experience of process improvement, lean methodologies Optional
9. Excellent written and verbal communication abilities; formal presentation and facilitation skills - Mandatory

10. Excellent PC skills including MS Office (e.g., Excel, PowerPoint, Word)

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.