HR Operations Analyst

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
**1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful.

**2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action.

**3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

**Responsibilities**:

- Maintain employee data and perform updates/edits to employee HR data Coupa’s global HCM from hire to retire.
- Develop and manage standardized HR reports in the HR Systems to include weekly headcount reports, compliance, stock grant reports, any/all other data reports to support general HR queries
- Utilize and work within a case management tool for handling and prioritizing requests to ensure SLA is achieved.
- Support new hire onboarding process including onboarding paperwork, employment verification, other HR Operations related tasks.
- Create, update, and maintain personnel files, ensuring appropriate documentation and electronic file maintenance.
- Focus on improvement of the employee user experience and driving a self-service model across various platforms.
- Work with cross-functional teams to collect documentation for legal or compliance-related initiatives.
- Analyze and compare data using tools such as Excel to draw conclusions and/or recommend courses of action
- Develop and communicate job aids, end-user operating guides, and business processes
- Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders.
- Develop processes to audit, analyze, resolve, and mitigate current and future issues.
- Implement continuous improvement procedures that ensure the problem does not occur again or recommend products or services to better meet customers' needs.
- Stay on top of local and global employment law to ensure alignment with Company policies and procedures.

**Requirements**:

- Bachelor's in Business Administration, Human Resources, or related experience
- 3-5 years of experience in an HR operation or HR shared services organization
- Experience in working in a high-tech industry and fast-paced global environment
- Demonstrated ability to work collaboratively with remote team members in various time zones
- Ability to function independently with mínimal supervision
- Experience with ADP, Ceridian, or other HR Systems
- Experience providing back-office administrative and transactional support for different types of HR functions
- Experience in using case tools for request handling and being accountable for SLA metrics for measuring performance
- Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
- Proficient in Microsoft Excel (must know Vlookup and Pivot Table) and other Microsoft Office and Google suite products
- High-energy, is driven, articulate and friendly personality with a customer-service mindset
- Effective written and verbal communication skills

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
- Please be advised, inquiries or resumes from recruiters will not be accepted._