Workday Technology Operations Analyst

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough._
- Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions. _
- You deserve to work in a place where you feel well and welcome._

**We are searching the best talent for WORKDAY TECHNOLOGY OPERATIONS ANALYST to be in Bogota.**

**Purpose**:
They will help drive global consistency and compliance in Workday HCM processes, ensuring data accuracy and monitoring observance of global processes.

**You will be responsible for**:

- Partner closely with Global Design, and Local/Regional HR Services for all Workday questions (functionality, business processes, integrations and mass uploads) and issues. Initiate Global System Issue Management process as needed.
- Investigate, analyze & resolve data and business process flow errors. Troubleshoot EIB (mass upload) errors and research new EIB usages.
- Determine scope of system issues & change requests (global, regional, local). Provide status updates to HR Services. Advise HR Services on completing the service request form to capture user requirements. Partner with IT & HR Services on refining requirements. Solicit input from all countries on global change requests through the J&J community collaboration tool. Coordinate user testing and provide mentorship on test scenarios and regression testing.
- In support of twice yearly Workday HCM releases, help coordinate regression testing with partners and perform global testing, as assigned.
- Support the global Data Integrity Auditing process. Assist with root-cause analysis, detect patterns and develop risk mitigation action plans.
- Handle complex and large data change requests that require deep analysis and system knowledge.
- Perform quality control of mass data uploads to ensure compliance and data integrity.
- Assist Manager with compiling & analyzing internal operational metrics & SLA performance and preparing dashboards. Based on analysis of data and system issues, develop plans for error mitigation and provide recommendations for process improvements to drive data accuracy and global compliance. Provide support to implement these initiatives by highlighting and discussing key changes or improvement programs with Manager.
- Lead the exploration, evaluation, recommendation, design, and configuration of system enhancements within Workday
- leading or representing area in projects; developing & delivering training to HR Services on new Workday functionality & mass uploads; acting as content moderator on J&J community collaboration tool; preparing of Workday support related communication materials; developing internal procedures and process documentation.
- Develop understanding of Service Center operations and the J&J organization.
- Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.

**Qualifications** Qualifications and requirements**:

- Experience 2 to 3 years of HRIS or equivalent work experience
- In-depth knowledge of Workday is required
- Previous experience supporting users of a Human Capital Management (HCM) system is required, combining HR processes and system analysis expertise.
- Broad knowledge of HR functional (Payroll, Compensation, Benefits, etc.) is preferred
- A strong understanding of Time Off plans, Accruals, Leaves and Calculation Engine operations including Absence process requirements
- Significant analytical and problem solving skills required.
- Attention to detail & accuracy a must.
- Proficient verbal and written communication skills in English in order to communicate with customers and peers.
- A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under stress, multi-task, and meet deadlines.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
- Proficient