Customer Success Manager Senior Advisor

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Meet Your Team**:
At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The BTP Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

**What you'll do**

The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.

The BTP CSM will build relationships with technical decision-makers to ensure that SAP customers' consumption of BTP Cloud services aligns with SAP's Intelligent Enterprise strategy. The BTP CSM will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

As the BTP-CSM Senior Advisor, your primary responsibilities will include:

- Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
- Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
- Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model
- Analyzing your customer's technical needs and executing consumption plans for your assigned customers
- Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
- Acting as a voice of the customer to internal SAP stakeholders
- Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
- The BTP-CSM Senior Advisor may also be assigned to fulfill a customer's premium subscription services

What you bring
- 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
- Foundational knowledge of public cloud platforms (PaaS) and providers
- Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
- Professional experience with implementing cloud initiatives
- Multi-lingual skills are a plus, depending on the region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills

Education
- Bachelor's degree or equivalent

Professional Training & Certification
- Certification in enterprise architecture (e.g., TOGAF) is a plus
- Familiarity with design thinking methodology is a plus

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 401898 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.