Team Lead

hace 2 días

Barranquilla, Colombia Jumio Corporation A tiempo completo

**Role Title**: Team Lead - IT
**Reporting to**: IT Assistant Manager - Operations
**Area**: IT
**Location**: Barranquilla, Colombia

**Role Purpose**:
Manage team members & align tasks as per priority, Empowering team members with skills to improve their technical knowledge, support to fix issues in 24 X 7 Mixed WFH and WFO environments. Monitoring different ranges of Network and server hardware, Inventory Management, and escalation of issues.

**Role Value**:
1) Utilize Team with maximum capacity 2) Support / Troubleshoot Technical issues.

**Responsibilities**:

- Provide technical support to team members in troubleshooting.
- Communicates company goals, safety practices, and deadlines to the team.
- Supports team manager and performs management duties.
- Manages inventories and stock, including keeping detailed records of inventory
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Develops strategies to promote team member adherence to company regulations and performance goals
- Preparing and presenting Team reviews
- Ensuring a consistent standard of customer service
- Monitoring important services & jobs
- Escalation of issues
**Experience and Qualifications**:

- 5 years of experience in related roles.
- Graduate degree or diploma in Information Technology, Computer Science or equivalent
- Experience in managing a team, Strategic Planning.
- Proven experience in enterprise technical support, IT Support, or as a Technical Engineer of at least 3 years.
- Experience in handling Windows Server Operating Systems, Linux, and Network Environments.
- Strong problem-solving skills.
- Excellent customer-facing skills.
- Excellent written and verbal communication skills.
- Dealing with ISP - Tracking SLA & Escalation of issues
**Great to have Experience and Qualifications**
- Diploma/ Degree of team management
- Cisco Firewall, Switches & Routers
- AWS, Google Cloud Services, Azure
- Windows Server, Linux
- Monitoring Tools
- Atlassian Suite: JIRA, Confluence
- Plus: CCNA (or similar), MCSA (or similar), Virtualization with Vmware or similar, experience with PCI/DSS or similar and security frameworks.
- High level of English is a must: 80% (written and verbal).
**Key Characteristics and Attitudes**:
In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill.
- Friendly and supportive
- Adaptable and flexible
- Articulate and persuasive
- High IQ and EQ
- Curious and coachable
- Resilient and tenacious
- Detail oriented
**Jumio Values**:

- **IDEAL**: Integrity, Diversity, Empowerment, Accountable, Leading Innovation
In Barranquilla’s office you will work within a dynamic environment that translates into personal and professional growth. You will join a joyful, eager, and hardworking team in which team work is our most important premise that subsequently leads us to reach our uttermost potential as a site.

**Company**:
Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

**Equal Opportunities**:

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