Live Chat Agent

**Remote job. Start right away.**

Looking for a varied remote agent role within an innovative global business? Able to speak English fluently? Then we’re looking for you Digital Customer Care Company is looking for people with a high level of English for the position of Live Chat Agent to work directly for one of our accounts.

**Our story (the short version)**

Since our creation in 2014, we’ve grown from a small attic business to becoming a global contact center company. We have contact center agents based in 10+ countries and handle over 15,000 customer interactions a month. Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service. That’s where you come in.

**What do we do?**

For our clients, we proactively greet all their website visitors and assist them in finding the right information. Using live chat, you will support visitors and convert them to high-quality leads. Our client is a large US company and market leader in their business. By outsourcing live chat to us, our clients can focus on their core activities.

**Why the Agent is so important?**

**About the work**

In this varied and versatile position, you’ll be responsible for answering various customer questions about products and services. You’ll cultivate an interest in the visitor with the aim of collecting their contact details. After extensive training, you will have plenty of knowledge about our client’s various products and services. You will handle up to three chat conversations simultaneously and consult various systems to answer customer questions accurately and quickly.

**Flexibility**

You will work 40 hours a week between 8 am to 4 pm, Mondays to Fridays. Working online (especially from home) is the real benefit of this position. You must be able to work during office hours for the first few weeks due to the paid training and induction period. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates, intelligent students, commercially inclined mothers, communicative home dads, and enthusiastic individuals over 50

**Your duties and responsibilities**
- Be responsible for the care of our English-speaking customers, resolving issues, answering questions, and listening to their feedback.
- Work under the direction of a team leader to deliver results in lead generation and customer service.
- Qualify leads and deliver excellent customer service through various communication channels.
- Communicate with a range of customers, answer questions, and generate leads.

**Here is our offer**

At Digital Customer Care Company, we offer our colleagues the chance to develop and grow alongside top talent in one of Europe’s leading contact centers. By providing a creative, dynamic, and innovative environment, we empower our people with the tools and culture for success. Your skills and these great rewards belong together:

- The chance to be part of a fast-growing, digital-first, remote-only company with a friendly feel.
- Work from anywhere in the world.
- Contribution to your electricity, internet, and telephone expenses.
- Your own computer with two large screens (delivered to your home).
- The opportunity to develop your skills and experience.
- Great team and company events.
- Extensive training and further support on the job by experienced Agents and Team Leaders.
- Ample opportunities for personal development and growth.
- Good earnings of 2,200,000 COP gross per month worked.
- Annual bonus based on company performance.
- An international work environment with a whole lot of fun

**Diversity, Inclusion & Belonging**

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company. We’re committed to creating an inclusive culture, encouraging diversity of people, and thinking in which all employees feel they truly belong and can bring their most colorful selves to work every day.

**Your knowledge and skills**

We are proud of our Agents because they are excellent, modern, versatile cloud workers. They have the following skills:

- Excellent spelling and grammar in the English language at least C1 level (we will test this).
- Strong interpersonal skills and a passion for consistently providing great customer experience.
- A customer-centric approach: you turn toward customers with empathy and understand their problems.
- Great listening skills: you can turn customers' feedback into product improvement suggestions.
- Adaptability: you are open to learning new things and are comfortable in an experimental environment.
- Eagerness to develop you’re receptive to constructive feedback and keen to advance your skills.
- More than 300 keystrokes per minute touch typing with at least 95% precision.
- Ability to multitask well, regularly conducting multiple chats simultaneously.
- Proven track record of excell