Bilingual Agent

Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Executive I the health care field. As a Customer Care Executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.

-Remote position

Rotating schedule: MON- FRI 1 pm - 10pm // Sabados 12 pm - 6pm // Domingos 12 pm- 4pm - 2 days off

Other benefits:

• Productivity and attendance bonuses
• Discounts in selected stores
• Birthday off

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat.
• Help with schedule requests (schedule, reschedule, or cancel appointments)
• Assist customers with service information, order placement, and issue resolution.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Maintain a high level of professionalism and patient satisfaction in all interactions.
• Follow up with patients to ensure inquiries are resolved satisfactorily.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with other team members to improve overall customer service and satisfaction.

Requirements:

• Proven experience in a customer service or customer care role is a plus.
• Excellent verbal and written English communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• High school diploma or equivalent; additional education in customer service or related field is a plus.

Job Type: Full-time

Application Question(s):

• Do you live in Medellín or its surroundings?

Language:

• advanced english (Required)

Work Location: Remote