Bilingual Agent

hace 2 semanas

Desde casa, Colombia HRMD Solutions A tiempo completo

Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Executive I the health care field. As a Customer Care Executive, you will be the primary point of contact for the patients, providing assistance, resolving issues, and ensuring a positive experience. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.

-Remote position

Rotating schedule: MON- FRI 1 pm - 10pm // Sabados 12 pm - 6pm // Domingos 12 pm- 4pm - 2 days off

Other benefits:

  • Productivity and attendance bonuses
  • Discounts in selected stores
  • Birthday off

Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat.
  • Help with schedule requests (schedule, reschedule, or cancel appointments)
  • Assist customers with service information, order placement, and issue resolution.
  • Identify and escalate complex issues to the appropriate departments for resolution.
  • Maintain a high level of professionalism and patient satisfaction in all interactions.
  • Follow up with patients to ensure inquiries are resolved satisfactorily.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Collaborate with other team members to improve overall customer service and satisfaction.

Requirements:

  • Proven experience in a customer service or customer care role is a plus.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • High school diploma or equivalent; additional education in customer service or related field is a plus.

Job Type: Full-time

Application Question(s):

  • Do you live in Medellín or its surroundings?

Language:

  • advanced english (Required)

Work Location: Remote

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