Solution Architect, Supply Chain Support

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:
**1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful.

**2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action.

**3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

As an Associate Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings - (Includes both desktop and cloud products). This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses.

**Responsibilities**:

- Coach user to design/build model based on trend analysis, supply value chain analysis, and familiarity with operation management/research fields of production planning, forecasting, transportation, inventory management, and strategic sourcing
- Diagnose user’s supply chain questions thoroughly and present structured and comprehensive mathematical solutions in a timely matter

Achieve set targets and goals to maximize the customer experience and service provided by the Company:

- Be able to conduct supply chain risk and sensitivity analysis
- Be able to understand and troubleshoot mathematical optimization models: supply chain problems that require Linear Programming, Mixed Integer Programming, Branch and Bound methods to solve

Assist in coordinating with operations and engineering teams in order to identify errors and anomalies:

- Understand key client performance levers (on-time delivery, cost, feasibility, etc.) and seek solutions to improve these metrics in the most effective and efficient way
- Review and evaluate product defects and requests in order to resolve the issue or provide direction on the best path to resolution
- Review and validate issues and enhancements that are reported from users and communicate to product and development team in a clear and easy to follow format
- To voice and define customer feedback to Applied research and Product teams; Review and assist/approve in product features/designs and bug prioritization

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches And much more

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
- Please be advised, inquiries or resumes from recruiters will not be accepted._