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Latam Service Control Head
hace 2 semanas
**Responsibilities**:
- Accomplishes results through the management of professional team(s) and department(s).
- Contributes to standards around which others will operate.
- Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.
- Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas.
- Partners with the team on all new or modified processes to review through the appropriate governance routines and launch with adequate controls which can be monitored and reported.
- Ensures internal reviews and external examinations are well managed with clearly evidenced controls.
- Provided support of assigned business area by attending and participating in business meeting routines to provide control related updates to the team and learn about any new initiatives the team will need to support.
- Proactively identifies emerging risks and assists the control team with resolving control gaps and issues and helps to create corrective action plans, inclusive of root cause identification and resolution.
- Ad hoc control / audit related requests as needed.
- Serve as partner on Manager Control Assessment (MCA) Quarterly Risk Assessment and the Annual Risk Assessment process.
- Actively focus on process improvement, creating efficiencies, and ensuring proactive approach and partnership to audit management
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Drive implementation and maintenance of the operational risk management framework including: policies, standards, technology and tools, monitoring and governance for the Business
- Review and guarantee the Appetite or Tolerance levels for Operational Risk categories together with the key indicators and thresholds for warning and breach.
- Manage the Ops Risk for the Business to defined Risk Appetite or Tolerance levels. In case risk levels are in potential and/or actual breach of defined thresholds, ensure risk exposure is well understood and there is a robust Path to Green to avert/remediate breach within an acceptable time frame.
- Review and confirm appropriateness of first line risk identification, assessments (i.e. KORs, MCA,, third party reviews).
- Where necessary, conduct independent risk assessments (e.g., reviewing control design and effectiveness of key processes, end to end deep dives of significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments (e.g. reviewing themes of issues across businesses and regions)
- Evaluate the quality and execution of the Business control design and effectiveness assessments and drive business efforts as needed to strengthen risk management, controls and other risk mitigation efforts.
- Escalate significant or unaddressed risk issues and control environment concerns to Business and Risk.
- In partnership with the Enterprise Risk and Control functions, provide the Business with operational risk guidance and advice through proactive engagement in strategic business initiatives and remediation efforts.
- Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Acts as SME to senior stakeholders and /or other team members.
- Support the business to ensure compliance with corporate policies such as MCA, CoB, Record Management, Issue Management, Third Party Management, CBDC, among others.
**Qualifications**:
- 8 to 12 years experience in management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls. Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus. Demonstrates knowledge of in-scope business and product areas.
- Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
- Must have a Outstanding leadership, communication, and influencing skills as this leader will work with Sr leaders, and audit partners on a regular basis.
- Ability to foster working relationships with other leaders across multiple lines of business and with support organizations, including auditors and regulators.
- Demonstrated judgemen
