DevOps Engineering Manager

hace 9 horas

Bogotá, Colombia Five9 A tiempo completo

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As part of the Product Engineering organization, the **DevOps Engineering Manager** will lead a team responsible for building, operating, and continuously improving cloud platform capabilities that support highly available, scalable, and secure services.

This role blends **hands-on technical leadership** with **people and operational management**. You will be accountable for platform reliability, execution excellence, and team growth, while partnering closely with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.

The position involves **shift-aligned coverage with U.S. Pacific Time hours** and **ownership of an on-call rotation**, including escalation management.

**Key Responsibilities**:

- Own the **reliability, availability, and performance** of cloud platforms supporting production services.
- Provide technical direction and review for architecture, automation, and operational improvements.
- Drive continuous improvement in reliability metrics such as **availability, MTTD, MTTR, and incident reduction**.
- Lead, mentor, and grow a team of DevOps engineers through coaching, feedback, and career development.
- Foster a culture of **ownership, accountability, learning, and operational excellence**.
- Support hiring, onboarding, performance management, and succession planning.
- Balance workload, shift coverage, and on-call rotations to maintain team health and sustainability.
- Own **incident response processes**, including escalation, coordination, and communication.
- **Work closely with Product Engineering**, Platform, SRE, and Delivery teams to enable fast, reliable software releases.
- Establish and evolve operational processes, runbooks, and documentation standards.

**Requirements**:

- **8-12+ years** of experience in software engineering, DevOps, SRE, or production operations.
- **3-5+ years** of experience leading or managing engineering teams (formal or technical leadership).
- Strong hands-on background supporting **production systems and incident response**.
- Experience operating and managing **public cloud platforms** (AWS, GCP, OpenStack); data center experience preferred.
- Deep understanding of:

- Infrastructure as Code (Terraform, Ansible)
- Containers and orchestration (Kubernetes, Helm, Docker)
- CI/CD pipelines and Git-based workflows (e.g., GitLab)
- Networking, databases, and distributed systems
- Proven ability to balance **hands-on technical depth** with **people and delivery management**.
- Excellent communication, stakeholder management, and decision-making skills.
- BS in Computer Science or equivalent practical experience.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

  • DevOps Engineer

    hace 9 horas

    Bogotá, Colombia Capgemini Engineering A tiempo completo

    **WORK FROM HOME - DEVOPS ENGINEER (AWS)**: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s...

  • Senior DevOps Engineer

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Capgemini Engineering A tiempo completo

    **Senior DevOps Engineer**: - Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...

  • Engineering Manager

    hace 1 semana

    Bogotá, Colombia Octus A tiempo completo

    **Octus** Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. **Working...

  • Engineering Project Manager

    hace 1 semana

    Bogotá, Colombia TELONLINE LLC A tiempo completo

    **Responsabilidades**: - **Liderar el proyecto,** asegurando el cumplimiento de los objetivos, tiempos y presupuestos. - Coordinar un equipo de **ingenieros de software, DevOps y especialistas Marketing**. - Gestionar la planificación, ejecución y seguimiento del proyecto mediante metodologías **ágiles (Scrum/Kanban)**. - Facilitar la comunicación...

  • Engineering Manager

    hace 9 horas

    Bogotá, Colombia Endava A tiempo completo

    Full-time **Company Description**: - Technology is our how. People are our why. For over twenty years, we’ve been using technology not just to build solutions, but to create meaningful change in the world. At Endava, we bring together world-class engineering, deep industry knowledge, and a people-first mindset to design digital experiences that spark...

  • Engineering Manager

    hace 9 horas

    Bogotá, Colombia Zoe Financial A tiempo completo

    **About Zoe** Zoe is an end-to-end wealth platform that helps clients grow and protect their wealth through innovative technology and exceptional client service. Zoe has raised a total of $45M in venture capital and is backed by Sageview Capital and the Opportunity Fund. In addition, former and current operators from JP Morgan, Blackrock, Charles Schwab,...

  • Engineering Manager

    hace 2 semanas

    Bogotá, Colombia Cuesta Partners LLC A tiempo completo

    Cuesta Partners is a technology strategy consulting firm supporting organizations of various sizes throughout their technology journey. We help firms: - Consider or prepare for acquisition - often by improving the company’s data posture. - Through new product development or re-invigoration, new team structures, or adopting new practices and tools -...

  • Scrum Master and Data

    hace 9 horas

    Bogotá, Colombia Capgemini Engineering A tiempo completo

    **Scrum Master - Work from home**: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading...

  • Azure DevOps

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Bureau de Arte en Software A tiempo completo

    **Requirements**: - Bachelor's degree in Computer Science, Information Technology, or related field - 5+ years of experience in DevOps engineering, software development, or a related field - Strong understanding of Azure DevOps tools and services, including Azure Pipelines, Azure Repos, Azure Test Plans, and Azure Boards - Experience with Azure DevOps...

  • Senior Project Manager

    hace 5 días

    Bogotá, Cundinamarca, Colombia Engineering A tiempo completo

    Responsible for the management and supervision of a project in all phases of the project life cycle. Responsible for the outcome of the project in terms of the achievement of objectives through the governance of costs, time, quality, customer satisfaction, risks and resource management.Defines the project plan and monitors its progress, detecting and...