Analista de Beneficios Wacam

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

You will work in Mondelēz International Business Services and help us deliver an impeccable service experience with your customer focus and meticulous attention to detail in administrative tasks. In this role, you will ensure that processes are adhered to and documented.

**How you will contribute**

Be responsible for the day-to-day administration and operation support for processes in your area of responsibility and will deliver them within agreed to deadlines and ensure service quality is maintained. You will ensure that all activities comply with standard operating procedures and legal requirements, including data privacy considerations and work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance. You will deal with access requests/issues and identify and act on continuous improvement opportunities.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Experience in your specific area of responsibility
- Experience in administration with a strong customer service orientation
- Computer literate with excellent skills in Microsoft Office, especially in Excel
- Experience working to deadlines with strong prioritization skills
- Meticulous attention to detail

**More about this role**

**What you need to know about this position**:
You will be part of a regional team whose main mission is administrate and operate the rewards center of excellence, with a strong focus on stakeholders management (internal and external clients), throughout employee case and tickets resolutions, aligned with Mondelez policies and time frames.

**What extra ingredients you will bring**:
Great orientation to customer service, initiative to propose improvement actions and to identify opportunities to optimize processes. Strong communication skills with different levels of the organization.

**Education / Certifications**:

- Academic background in Business Administration, International Relations, Service, Engineering, Psychology or any related field.
- Intermediate English proficiency
- Intermediate Excel

**Work schedule**:

- Hybrid

**No Relocation support available**:
**Business Unit Summary**:
**WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as **_Choco-Soda _**, **_Doña Pepa _**, **_Coronitas _**and **_Cua-Cua _**to over 190 million discerning consumers.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

**Job Type**:
Regular

Service Operations (Delivery)

Global Business Services