Project Coordinator

**Introducing Masabi**

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

**The Role**

We're looking for detail-oriented and highly organised Project Coordinator to support the rollout of our next-generation fare payments platform across 60+ transit agencies over the next 12 months. As part of the Voyager programme team, you’ll guide a portfolio of agencies through their migration, acting as their main point of contact throughout the journey.

This is a hands-on, delivery-focused role where you'll collaborate closely with internal teams and help ensure smooth, successful transitions.

If you love making things happen, enjoy complex projects, and care about customer outcomes, we’d love to hear from you.

**Location**

**Responsibilities**
- Serve as the primary contact for a group of transit agencies during their platform migration
- Manage agency-level plans, timelines, milestones, and risks
- Coordinate tasks across internal teams (Launch Operations, Customer Success, Product, Engineering, Account Management)
- Document project activities, manage action items, and escalate risks or blockers
- Execute migration activities as directed by the Program Manager
- Provide regular reporting for internal stakeholders
- Ensure each migration meets our quality standards and timelines

**About You**
- Experience in project coordination, delivery, onboarding, or implementation support
- Highly organised, detail-focused, and proactive
- Strong verbal and written communication skills in both English and Spanish
- Comfortable interacting with external customers and internal cross-functional teams
- Able to manage multiple projects calmly and effectively
- Have a proactive and solution-oriented mindset
- Comfortable using tools such as Google Workspace, Jira, Confluence, Trello, or similar

**Nice to Have**
- Experience in SaaS, mobile apps, or transit tech
- Familiarity with project methodologies (e.g., Agile, Waterfall)
- Understanding of software deployments, data migrations, or QA processes
- Basic knowledge of change management or business analysis

**Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.**

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

**Whoever you are, just be yourself.**

**Why Join Masabi?**
- ** Driven by Purpose** - We believe in journeys made simple. The work isn’t always easy, but the best things never are.
- ** Encouraged to Accelerate** - Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
- ** Advancing with Empathy** - We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

**We’re already powering journeys - are you ready to join us?