C12 - Client Onboarding Manager
hace 5 días
The Client Onboarding manager is a professional role created to face complex operational issues Integrating deep knowledge and management skills, with a solid understanding of the holistic process and how the team integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking of data analysis tools and methodologies, has strong skills to create and transform data (highly desirable). Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Shows seniority while oversights third party areas that report to TTS onboarding as process owner and breaks down information in a systematic and communicable manner and finally needs to inspire with leadership. **Responsibilities**: - Performs day to day management of the account opening and maintenance processing, including in-process, pended, and service-related activities. - Works on alternative manners to create update and present data. - Focuses on timely and accurate delivery of all account opening/maintenance functions, as well as delivering resolution of customer issues. - Determines new work procedures, analyzes complex and variable issues with significant departmental impact. - Demonstrates high level of diligence, motivation, and organizational skills. - Establishes and maintains close working relationship with internal clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner. - Embarks on continuous on the job training for end to end product knowledge. - Ensures a strong and robust processing environment with effective controls and establishes risk management practices. - Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. Qualifications**: - 2-4 years of experience leading operational teams related Account Maintenance and related Cash products preferred. - Demonstrated exceptional written and verbal English communication skills. - Experienced in Java or data analytics programs would be desirable (not mandatory) - Proficient in handling urgent and escalation cases and manage client and internal team expectations. - Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. is a - **Job Family Group**: Customer Service - **Job Family**: Institutional Client Onboarding - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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