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**Cx Agent - Q for Quinn Inc.**
**About Q for Quinn**Q for Quinn is a purpose-driven apparel company creating the clean, comfortable basics for the whole family. Our products - from GOTS-certified organic cotton underwear to RWS-certified merino wool socks - are designed for sensitive skin and made ethically in Portugal and India. Every pair purchased helps feed a child in need. We have donated more than 450,000 school meals to date
We’ve grown into a trusted brand among families seeking truly clean clothing, and now we’re ready to expand our footprint in the wholesale and specialty retail market.
**Position Overview**
**Key ResponsibilitiesCustomer Support & Communications**
- Provide thoughtful resolutions on orders, returns, product questions, size guidance, delivery issues, and general concerns.
- Maintain up-to-date knowledge of product features, new releases, policies, and promotions to ensure accurate responses.
**Order Issue Handling**
- Coordinate with fulfillment teams and carriers to resolve delayed, missing, or damaged shipments.
- Assist customers with exchanges, returns, and store credit or refund processing.
**Customer Experience & Quality Feedback**
- Identify recurring customer issues and escalate trends to management on a weekly basis.
- Gather and communicate product, fit, and service insights to internal teams to help improve offerings and user experience.
- Log products (SKUs and lots) for items that may require further investigation such as re-barcoding, sizing check, manufacturing QC check, etc.
- Maintain accurate ticket histories and documentation.
**Marketplace & Platform Support**
- Manage customer communications on Amazon and other third-party platforms with fast response times and high CSAT focus.
- Ensure resolution and follow-up meet platform policy requirements.
**Qualifications**
- Experience using Richpanel, Shopify and ShipHero in a similar role (mandatory requirement).
- Experience in customer service, customer care, or order support— in e-commerce or consumer products.
- Exceptional written communication skills (English): warm, clear, and solution-oriented.
- Strong organizational skills with high attention to detail, accuracy, and follow-through.
- Proactive mindset with the ability to independently resolve issues and prioritize tasks effectively.
**Nice to Have**
- Understanding of apparel sizing and fit challenges for consumers.
Expected hours: 40 per week
