Senior Driver Operations Specialis

hace 2 semanas

Bogotá, Colombia inDrive A tiempo completo

We are looking for a data-driven and operational professional to become our Driver Operations Specialist for Colomboa’s ride-hailing business. This role is the engine behind driver growth, owning recruitment, activation, retention, and performance. You’ll execute KPI monitoring, CRM optimizations, and city launch coordination while designing programs to keep drivers motivated. With your fluency in English, 2+ years in ride-hailing/operations, and knack for cross-functional collaboration, you’ll ensure our fleet thrives in Colombia’s competitive ride-hailing market.

**Responsibilities**:

- Organize Driver Engagement Processes: Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
- Drive Team Leadership: Lead and manage the team. Conduct training sessions to equip agents with skills for user acquisition and activation, and keep them motivated.
- Manage KPIs:

- Monitor funnel efficiency (from installation to successful driver orders).
- Track key territory KPIs (New Drivers, Active Drivers, Supply Hours, Supply Hours per Active Driver).
- Design action plans to improve performance.
- Implement Motivational Programs:

- Execute initiatives and training programs to boost agent performance.
- Share feedback regularly.
- Support Activation & Reactivation Mechanics: Assist in launching, adapting, and improving strategies to activate/reactivate drivers effectively.
- 3rd-Party Partnership Management: Collaborate with external partners to increase New Driver acquisition.
- Monitor CRM & Communication Quality:

- Oversee call scripts and AI-preset communications.
- Assess effectiveness and ensure high-quality user interactions.
- Test different hypotheses for optimization.
- Execute City Launches: Travel to new city launches to organize on-the-ground recruitment efforts.
- Competitor Market Monitoring: Track competitor activities, bonuses, and incentives.
- Cross-Functional Communication: Ensure alignment with other teams.

**Qualifications**:

- Fluent English (verbal and written).
- 2+ years of experience in:

- RH / Delivery Business
- Business Development
- Commercial Operations
- Project Management background (a big plus).

  • Senior Driver Operations Specialist Hybrid

    hace 4 semanas

    Bogotá, Colombia Indriver A tiempo completo

    Hybrid - Full-time - Senior - Driver Operations Colombia Colombia Application ID: We are looking for a data-driven and operational professional to become our Driver Operations Specialist for Colomboa’s ride-hailing business. This role is the engine behind driver growth, owning recruitment, activation, retention, and performance. You’ll execute KPI...

  • Driver Growth

    hace 4 semanas

    Bogotá, Colombia Indriver A tiempo completo

    A ride-hailing company is seeking a Driver Operations Specialist in Bogotá, Colombia. In this hybrid, full-time role, you will manage driver growth through recruitment, activation, and performance monitoring. Ideal candidates have over 2 years in operations, fluent English, and strong team leadership skills. Responsibilities include KPI management,...

  • Senior Software Engineer

    hace 2 semanas

    Bogotá, Colombia Veho A tiempo completo

    Senior Software Engineer - Driver Marketplace & Core Routing Veho, Bogota, D.C., Capital District, Colombia About The Role As a Senior Software Engineer, you will be responsible for building tooling that powers our driver partners' experience on the Veho platform. You will work on projects that inform how we build routes, orchestrate sort, as well as how...

  • Senior Software Engineer

    hace 2 semanas

    Bogotá, Colombia Veho A tiempo completo

    A growing tech company in Bogotá seeks a Senior Software Engineer to build tools for driver partners. You will develop applications and collaborate with cross-functional teams, leveraging your expertise in JavaScript, TypeScript, and AWS services. Ideal candidates will have a solid background in high-traffic applications and a passion for problem-solving in...

  • Operations and Strategy Manager, Driver Growth Latam

    hace 2 semanas

    Bogotá, Colombia Uber A tiempo completo

    **About the Role** We are seeking an individual with robust operational and analytical skills, complemented by a strategic business acumen. This is a **Project Manager role to join our Driver Growth team.**As an Operations Manager, you will be responsible for developing and executing the driver growth incentives and growth strategy for our products,...

  • Senior Driver Trainer

    hace 2 semanas

    Bogotá, Colombia Scania Nederland B.V. A tiempo completo

    Una empresa líder en soluciones de transporte sostenible busca un Master Driver en Bogotá. Serás responsable de entrenar a conductores de vehículos Scania, promoviendo seguridad vial y eficiencia operacional. El candidato ideal debe tener al menos 5 años de experiencia como conductor profesional, licencia de conducción completa y habilidades en...

  • Business Operations Specialist

    hace 5 días

    Bogotá, Distrito Capital, Colombia inDrive A tiempo completo

    About us As one of the top mobility companies in the world, we have been redefining the industry with innovative mobile technologies since 2013, driving us toward becoming a super app. Join us in our mission to combat global injustice. We are looking for a data-driven and operational professional to become our Driver Operations Specialist for Colomboa's...

  • Senior Driver Trainer: Safety

    hace 2 días

    Bogotá, Colombia Scania Nederland B.V. A tiempo completo

    Una empresa líder en soluciones de transporte sostenible busca un Master Driver en Bogotá, responsable de capacitar a conductores en el uso seguro y eficiente de vehículos. El candidato ideal debe tener experiencia como Instructor, mínimo cinco años como Conductor Profesional y habilidades en servicio al cliente y comunicación interpersonal. Ofrecemos...

  • Operations Senior Analyst

    hace 2 días

    Bogotá, Colombia Rappi A tiempo completo

    Rappi Bogota, D.C., Capital District, Colombia Operations Senior Analyst Join Rappi as an Operations Senior Analyst to oversee the strategic and operational control of the Restaurants and Retail verticals. This role ensures alignment between global initiatives and local execution across 9 countries, tracking key performance indicators such as cancellation...

  • Growth Operations Sr Analyst – Acquisition

    hace 1 semana

    Bogotá, Colombia DiDi A tiempo completo

    Growth Operations Sr Analyst – Acquisition Location: DiDi Bogota, D.C., Capital District, Colombia About DiDi DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and...