Team Lead, Customer Support

hace 2 semanas

Desde casa, Colombia Deel A tiempo completo

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**Duties**
- Lead, coach and manage the Customer Support Specialists
- Drive continuous development and performance management of your team
- Be the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisations
- Be a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases and work directly with customers and other internal stakeholders
- Support our daily operations oversight and ensuring adherence to departments OKRs/SLAs
- Manage scheduling, attendance and other administrative tasks as necessary

**Requirements**:

- You have empathy and love for helping and coaching people
- You have 2-3 years of experience managing customer support teams (Tech or FinTech environment is a plus) with more than 10 members
- Proven experience leading support teams in a high-growth and high-paced environment
- Strong analytical skills: You can turn data insights into projects that positively influence customer satisfaction (CSAT) with our product. You leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient
- A problem solver: You lead by example and foster a ‘can do’ mentality in your team
- Preferably with Remote Work experience: You have managed and succeeded overseeing remote teams

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

  • Learning & Development Team Lead

    hace 2 días

    Desde casa, Colombia Team International A tiempo completo

    **Description** **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...

  • Bpo Team Lead

    hace 2 semanas

    Desde casa, Colombia Bold Business A tiempo completo

    We’re looking for a **BPO Team Leader** who is excited to work from home (100% remote) and join our team! The BPO Team lead is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for training team...

  • Customer Experience Lead

    hace 2 semanas

    Desde casa, Colombia Spreetail A tiempo completo

    The CE Leadership Team strives to deliver best-in-class results at Spreetail by leading with integrity, fairness, and humility. To accomplish this, we understand that setting clear expectations and delivering authentic communication are key. Through modeling a respectful, enthusiastic, and professional environment we aim to deliver focused and effective...

  • Customer Support Specialist

    hace 4 días

    Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...

  • Technical Team Lead

    hace 2 semanas

    Desde casa, Colombia SPACE44 A tiempo completo

    **Company Overview** SPACE44 is building Remote Software Development teams for Innovators in the US, Canada and Europe. We are providing teams with short lead times, specially tailored to the tech stack and the needs of our customers. We ensure effective onboarding and engage with the team members to engage their personal development plans. We provide a...

  • Customer Support Agent

    hace 2 semanas

    Desde casa, Colombia Able A tiempo completo

    **Overview** Able is a purpose-driven company focused on making the overall population fitter, healthier, and happier by providing a 360-degree personalized approach to weight care for tens of thousands of people worldwide. We are customer-obsessed, authentic, and super pumped to create innovative tech solutions that are accessible and will impact and...

  • Customer Support Agent

    hace 4 días

    Desde casa, Colombia Able A tiempo completo

    **Overview** Able is a purpose-driven company focused on making the overall population fitter, healthier, and happier by providing a 360-degree personalized approach to weight care for tens of thousands of people worldwide. We are customer-obsessed, authentic, and super pumped to create innovative tech solutions that are accessible and will impact and...

  • Junior Designer

    hace 6 días

    Desde casa, Colombia TEAM International Services A tiempo completo

    **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address...

  • Customer Support Specialist

    hace 7 días

    Desde casa, Colombia ALLEGO A tiempo completo

    Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego's platform to access learning, the...

  • Customer Success Associate Lead

    hace 4 días

    Desde casa, Colombia dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...