Lead Customer Adoption Manager

hace 2 semanas


Bogota, Colombia Coupa Software A tiempo completo

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values: **1. Ensure Customer Success** - Obsessive and unwavering commitment to making customers successful. **2. Focus On Results** - Relentless focus on delivering results through innovation and a bias for action. **3. Strive For Excellence** - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability. **Responsibilities**: - Provide technical, business, and product knowledge in support of driving customer success - Build and lead a global agile team in the US and India - Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan - Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge. - Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform - Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple) - Working with other organizations within Coupa as well as the global Customer Adoption Manager team - Working with customers to define the scope of a project, activities and key deliverables - Presenting solutions in written and or oral reports **Requirements**: Strongly prefer a background in both eInvoicing and Global Compliance Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software. Strong written and verbal English language communications skills. - Experience configuring and delivering software demonstrations are required. - Must be able to work in a fast-paced and passionate environment. - Bachelor Degree or equivalent - Must be able to travel if required (



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