Remote Customer Service Representative

hace 1 día


Bogotá, Colombia Coast Mountain Roof Ltd A tiempo completo

**Coast Mountain Roof**

**Remote Customer Service Representative**

Work From Home | Full-Time | $9 - $12 CAD/hour

**Support a Leading Canadian Roofing Company From Anywhere**

Coast Mountain Roof Ltd. is looking for a reliable and detail-oriented **Remote Customer Service Representative** to support our growing team. This is a remote, full-time opportunity for someone who can communicate professionally, follow scripts and systems, and provide exceptional support remotely.

You'll be the first point of contact for potential and existing customershelping them navigate our services, schedule appointments, and deliver the excellent service our brand is known for across British Columbia.

**What You'll Do**:
Follow structured call scripts and templates - while knowing when to adapt based on the situation

Book appointments, collect customer details, and enter data accurately into our CRM

Support our sales and operations teams by triaging inquiries and routing information appropriately

Provide timely responses and updates to customers with professionalism and empathy

Maintain clear records of all communications and customer interactions

**Must-Haves**:
Strong written and spoken English communication skills

High-speed internet and reliable home office setup

Excellent typing skills and attention to detail

Tech savvy and able to learn CRM, chat, and scheduling platforms

Ability to follow scripts and directions precisely, with common sense

Positive attitude and strong customer service mindset

Roofing or construction knowledge is a plus, but not required

**Compensation & Benefits**:
$9 - $12 CAD/hour, based on experience and qualifications

Remote, full-time position

Work with a growing and respected Canadian company

Training and tools provided

Opportunities for long-term advancement

Join Coast Mountain Roof Ltd. and help us deliver roofing done right, every time.



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