Customer Service Agents

hace 2 semanas

Barranquilla, Colombia unifyCX A tiempo completo

UnifyCX is growing and looking for **Customer Service Agents** to join our motivated and ambitious team in Barranquilla.

**What Will You Do?**

**_Key Responsibilities:_**

- Provide clear, accurate information about case details, member rights, deadlines, and options.
- Follow company procedures and training materials to resolve issues efficiently.
- Escalate complex situations when necessary and complete follow-up tasks to ensure resolution.
- Deliver excellent customer service while maintaining accuracy and attention to detail.
- Support additional projects and duties as needed.

**Who are you?**

- Experience: 1+ years in a call center or customer service role.
- Strong verbal and written communication skills; bilingual English/Spanish.
- Comfortable working with computers, Microsoft Office, and internal systems.
- Ability to stay organized, follow protocols, and provide exceptional service in a fast-paced environment.

**Who We Are**:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

_UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity._

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